베스트 웨스턴 셸비빌 로지(Best Western Shelbyville Lodge)

1st room had no hot water, and shower knob was inoperable. Friendly staff switched our room without hassle. New room’s bath towels were worn and had holes.

Staff was outstanding, very professional, and kind. The freezer in our refrigerator of room 107 does not work.

Liked that the place was pet friendly most of all. The room itself was fine. The noise is were the problem is. In our 2 nights we got little sleep due to the stomping around above us, random doors slamming at all hours, and blasting music in the vehicle parked directly outside our window. Not necessarily the fault of the hotel, but because of that we must likely wouldn't stay here again.

Holes in the furniture.discolored pillow cases and damaged walls. Place needs a major overhaul. We left early.

The property seemed very tired and not as clean as I would hope

The young lady who checked us in was very friendly, we were greeted by the staff numerous times and the breakfast was great. We’ve stayed at this location in the past and will continue in the future

Got to property to check in and they informed me all the pet friendly rooms had no hot water. They couldn’t figure out how to refund my money so they put me into a standard room. It was relatively clean at best, area was very noisy. Heat and air wasn’t working right, never got fresh towels, and the bathtub wouldn’t change from shower to tub. Entirely overpriced for the condition of the property.

There was no hot water for my entire stay, the outlets in the bathroom did not work and the refrigerator was broken

Worst Hotel I have ever stayed in!!!! Every day had to go to front desk for towels soap coffee etc…. We wanted to leave but they would not refund our money, because we booked thru you!!! The air conditioner had a plastic shield in front of the curtain which was covered in mold, so for 5 days we were breathing that!! I will never book thru you again!! We left a day and half early could not take it any longer!! The manager solution was to give us a bag of shampoo and soap!!