Room V Jalan Sultanah by SECOM

The reception is a lovely girl and she is always smiling. Room is big. Price is reasonable. Floor has some permanent stains. Water pressure is weak. Overall we had a good stay.

Value for money.spacious room for money that you pay.Good for short trip.friendly staf.location in centre of the city..fOverall satisfied

It is less comfortable because the lift is broken but overall the room is great

Attached photo shown the photos upon we check into the hotel. It is messy and not clean up. Their front desk claim they have done the housekeeping but the housekeeper rush off so the thing is all over the place. The front desk followed us to the room and showed us that all the towel are ‘clean’ although the towel is on the floor. Instead of make effort to clean up the room and give us new towel, the front desk just try to justify that thier room is clean to live in. We end up booked another hotel for that night and leave the hotel. We also looking to get full refund on this disaster experience.

The hotel’s location is decent, with plenty of shops nearby. The room is also okay. However, the bathroom wasn’t very clean, possibly due to the hotel being old.

It was the second time that I stayed in this hotel. The cleanliness needs to be improve. The fan in the bathroom was faulty and having a big sound when we turned on the light. Complained to the staff but almost all the rooms are having the same issue as they are too old and unmaintained. Another point was they only provided 3 free parkings for guests at the right front of the hotel. There was a yellow car parked at there for 24 hours so only 2 parkings available. You have to pay the parking fee if you couldn't get one from there. It was inconvenience. The lift is located at the second floor. We had to carried our luggage to second floor by stairs to access the lift. It was heavy! The staff was friendly. Anyway I don't think I will come back to this hotel again.