Robert M
2024년 12월 4일
We were in holiday with our parents who are living in Sri Lanka. Place is very nice with a nice pool. Nicely design rooms. And rooms conditions are good too. Had a very worst experience ever in Sri Lankan hotel. We were with our family. We got a very good welcome with a flower and some rooms were upgraded too. At the dinner service was very very poor, 20-minutes to bring a spoon and waiters didn't bother at all for Sri Lankans. We noticed they were using bad words while we went to wash our hands. We asked one of waiter to call the restaurant manager, but after sometime he came and said he is busy and will be back but never. One gentleman was having a drink at the bar and we asked from one staff about him & they said he is their resident manager. We asked one waitress to call him, but she said he is busy at that time and never come. staff doesn't bother to give us water even, We have to asked all the time. And around 9.15pm one waiter came and asked us to take whatever the things we want because they have to remove the buffet soon. We didn't have words to talk. i was very embarrassed with my family. At the B'fast we didn't want to have much time but the service was same. When we are about to check out front manager was asking about our stay, I have told him everything. He was listening & apologize. He told me that he is going to talk to their higher management but I m wandering he is also from the same manager's gang. Anyway I never recommend this place to Sri Lankan whatever the discount they give until they upgrade their standard. I never complained to a hotel on social media but This is a very very nice place with a nice pool, room and environment. So if any of the owner or a director read this, please pay your attention. We had a friendly check out while we are leaving from the hotel (Staff came close to our vehicles and say bye - My 5year son still talking about it). I red some previous comments that some bad comments seems to be true though they said false. Seems the management are playing with this too. I wish if any of the Directors or Owner will see this or anyone who known to them will tell about these things.
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