호텔 마리벨 시에라 네바다

, I am writing to provide feedback on our recent stay at your hotel, which, unfortunately, was overshadowed by a few significant issues. We stayed in a family room, and during our visit, my 19 years old son had a serious fall down the wooden staircase from the upper floor. The stairs were quite slippery due to their smooth surface, especially when wearing ski socks. To make matters worse, the skirting board of the staircase was loose and caused a sharp cut on his hand , resulting in bleeding and several bruises. This was very distressing, and we strongly recommend you address this issue to avoid similar incidents. In the spa area, we noticed that there were no hooks to hang towels or bathrobes, leading many guests to place their items on the wooden benches. This caused confusion over whose belongings were whose. Additionally, the absence of comfortable loungers was disappointing. We also discovered that the outdoor whirlpool was closed, and the pool was initially unavailable until a complaint was made. Although these experiences were unfortunate, we did appreciate the high quality of the food and the excellent service from your staff. However, for a rate of €800 per night for the family room, we expected a higher standard of safety and amenities. Sharing one bathroom/WC with four people and navigating a steep staircase at night adds to the impracticality of the setup.

Dining experience only, was staying elsewhere. Booking process was friendly (unlike their partner hotel El-Lodge), and the entire arrival experience was professional. Interior design and location of this restaurant is excellent and the location with views, breathtaking. Offers a bar area, dining area and outdoor seating, overall very good set up. Very relaxed environment. Staff wise, excellent, the service was professional and all orders within a timely manner. Menu wise, good selection for all pallets, and in general, full of flavor and cooked to perfection. Deserts, delightful. As a hotel, very chic with a friendly professional service.