더 문 레지던스 & 스파

The front desk was very welcoming and accomodating. The room was very spacious and comfortable. The pool area was nice for relaxing in the sun. A very convenient location. Would recommend if staying in Siem Reap.

First day, I gave my laundry. They said next day afternoon. They were not ready the next day. They said the dryer was broken so all my clothes were wet. This was an outside service that they use. So I asked for my wet clothes or to send it to a different outside service. Every day only large bath towels were provided. No hand towels or small towels. I had to asked for them every day. And they would only give one small towel even though my room was for two adults. The rooms are large, but dirty.. covered in spiders and spiderwebs. The floors are dirty, not cleaned well. For the price, it should have better service and be cleaner. Also, the hot water barely works. Some times doesn’t work. If it does work, it takes at least 15 minutes for the water to get warm. Their guide and booked tour is not good, don’t book through the hotel. You can just book a grab for cheaper. Pool is nice, but doesn’t get a lot of sun and the chairs are dirty.