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Just returned from another great trip to the Victoria Hotel. Amazing food and service. Outdoor pool was a lovely temperature and good spa area. As always, a big thank you to Aidan, David, Tony, Ray and Lyndsey and to all the other members of the team. Look forward to returning.

Let’s start with a positives majority of the staff are exceptionally polite and courteous. It’s got a traditional charm and high standards. The three course dinner and breakfast were delicious, highly recommend the food. The spa has been modernised to high standard but it felt overcrowded with only eight people memberships and hotel guests. Now for our negatives! we didn’t spend much time in our room on the Saturday night, we stayed in the lobby listening to band. At around 6.45am on the Sunday morning, I was woken by the people around walking around their room. The chandelier was shaking and the glass shells rattling, it didn’t stop until 8am by that time I was wide awake. Then, when we returned to our room after breakfast, the chambermaid knocked the door and went explained we weren’t ready get (about 9.30 - but 11am check out). I went for a shower and as I was getting out the chambermaid entered the room without knocking, very embarrassed as my mother-in-law was in her swim wear and I was wrapped in a towel, she just looked down and left the room without a word. Then about 30mins later she walked in again, she did say sorry this time, which I said you must knock before entering rooms. We went down to check out of the room but stay for our spa treatment. The manger said he would get the chandelier checked by the maintenance team as they wouldn’t want it to disturb anymore guests. We went down to the spa and waited for a treatments, which were very good. When we settled the bill the manager had taken a cup of tea off the bill £4.50. It was meant to be a relaxing spa night away, to be woken up so early and then made to feel we had to leave our room was not what I expected.

Great weekend stay - lovely staff, great location and glorious food. Would recommend, and will come again.

This is the third year we've been to The Victoria Hotel and we didn't wamt to leave! The pool side suite works brilliantly with children - they love the pool and the games room, as well as the acivities through the week such as archery. The hotel is top quality - always clean, comfortable and the staff are brilliant. The restaurant is also excellent and has a great atmosphere with the live music. We're looking forward to returning next year.

Wonderful service amazing food great spa.it was such a treat to stay there and step away from the rat race and be spoilt

Wouldn’t rush back, poor service Purchased afternoon tea for 4 at auction, firstly, did not have details of the reservation, then as we were sat, we ordered drinks, red wine and prosecco spilled over two of us, no real apology but a sly remark “well it’s not like your paying for it”!! After tea, asked for boxes which made it clear we were done, however, no one took our dirty dishes away, we even ordered more drinks which deputy manager delivered and still did not remove dishes, dishes were there for 48 minutes until we left, food was good though but service needs improving.