Mercure Sibiu Arsenal

Amazing hotel. I stayed for 6 days in a business trip and was quite impressed. The rooms are spacious, bathrooms big and very modern and always clean. The breakfast is great and unexpectedly full of everything you may need! Really great experience! And the restaurant and evening bar...service is 5 of 5! And all this because of a great management and the staff. Livia Hoffman, the GM is making sure everything is above and beyond expectations! I have already recommended this hotel for friends and business partners from US. Looking forward to visit again. Thank you @LiviaHoffman!

I had an absolutely wonderful stay at this hotel in Sibiu! The location is perfect—right next to a beautiful park, offering a peaceful and relaxing atmosphere. The hotel itself is spotless, with impeccable cleanliness in both the rooms and common areas. The staff was incredibly friendly and professional, always ready to assist with a smile. I truly appreciated their warm hospitality. The indoor pool was a fantastic bonus, perfect for unwinding after a day of exploring the city. The on-site restaurant exceeded my expectations, serving delicious food with a great variety of dishes. Every meal was fresh, flavorful, and beautifully presented. Overall, my experience was exceptional, and I couldn’t have asked for a better stay. I highly recommend this hotel to anyone visiting Sibiu. I will definitely be returning!

Disco noise from the discotheque approx. 400 m away all night long until shortly before 7 am. Obviously a problem known to the management but unresolved (see also previous feedback on this issue). Very friendly and understanding staff provided a different room with less noise during the night - supposedly in an accommodating manner - a little less noisy, but still an acoustic ordeal. However, it turned out afterwards that I had to pay for the move. If this was a way of increasing turnover, would it be a little harder for the management to deal with the noise? Without any night's sleep, all the criteria of a hotel (e.g. facilities, cleanliness, breakfast) remain irrelevant to me. Anyone who is not *very* tough when it comes to booming night-time noise is simply lost in this hotel, at least at weekends.

Relatively new hotel that has not yet found a way to function smoothly. Reception staff were some really great and some rather bored. I had received an email to check in online, but this did not work. In the hotel I was told that it never works. Then why send the email? I did invest time. The booking data in the accor app informed me that the swimming pool was temporarily closed. In the hotel, it was open. Our room had some issues, we found an empty chocolate bar wrapper on the armchair, two lamps were not properly fixed to the wall, the toilet seat was also loose. We reported this upon checking out as one of us was not feeling well and did not want to be disturbed. The second room was not made every day, no idea why. Breakfast was theoretically very nice. In practice, there was not enough staff. No plates, no bowls, no cups, no glasses, 3 out of 4 coffee machines needed servicing and when I asked a young woman about it she showed me the one working (with a queu of 8 guests). Also - who chose the dishes? Smallish cups (150 ml) and glasses without handle, how are tea drinkers supposed to handle their drinks? Apart from the teething problems, nice choice of breakfast food. But if you are understaffed, do not oblige guests to book breakfast, I could not find an option without breakfast and it would relieve pressure from staff.

We’ve stay at this hotel during our vacation at Romania. The hotel is a new hotel. With great atmosphere. The room are great. The swimming pool a clean and in a very good condition. The breakfast is very good and testy. The lobby, bar and reception are great with great hospitality.

Mi estancia en Sibiu fue muy positiva en este hotel. Ofrece un buen descanso.Las habitaciones muy espaciosas y limpias. Las cama cómoda y la decoración moderna. El desayuno variado y completo. Está un poco a desmano del centro. Ha sido una estancia confortable.