Fairmount Hotel Shimla

I have stayed here for 2nights with the family, Special thanks to Mr. Mohit for the reservation and gauravji at hotel reception. Staffs are good and readily available for any assistance. Location wise hotel is good. Rooms are clean and hygienic. Food is good. All the best team keep up the good work. Thanks for your hospitality.

I see lots of positive reviews for this hotel, but for us it was a very different experience. I’ve given 2 stars for porters and the comfortable bed, but duvet cover was dirty. It was February and so we expected a low temperature, but the hotel itself was really cold with no heating, in fact it was warmer outside than in the hotel. A small heater in the bedroom was not sufficient. I asked for another heater. Yes we could have another heater, for an extra charge. I declined. Another duvet was offered and accepted. Both breakfast and dinner menus very limited. Even so, we tried eating in the restaurant but were literally shaking with the cold - an infrared heater was placed by our table, but was less than useless. The food was not good. There was no laundry service during our stay. When I told the manager/reception that the service, heating , menus, food were not good enough, I was told that it was, ‘out of season’. We spent two nights at this hotel and couldn’t wait to leave. If this hotel is going to remain open during the quiet season then it should offer the same service all year round. Beware, the hotel does not take cards, they only wanted cash. Neither the manager/receptionist or the restaurant staff showed any interest or concern about our complaints