더 위싱웰(The Wishing Well)

Friendly staff easy checking service, the room was clean and tidy and the bed was very comfortable received everything that was expected from a hotel was very calm quiet night to wind down in and had amazing night sleep .

We arrived the room key didn’t work went back to reception got another card still had problems with it got in after 20 try’s I booked a double room got 2 single beds one bed was broken and they used a mattress in bed base to hold it up one skinny pillow , tv didn’t work all units are dated and egpealing off

pleasantly surprise at the level of service. can't fault it at all.

Staff were brilliant they sorted my problem out i woud definitely recommend this hotel

I have stayed here several times over the last year or so on work trips. This is a contractors hotel. There is always a problem with the room you will experience at least one of the following. All staff from the top down have an attitude. Dripping tap. Key card will not work. Room door will not lock from the inside. Hair shavings left in bath from previous guest. Trim missing from the desk in the room. Food and sweets under the bed. On the positive side there are always rooms available! The Wi-Fi is normally working.

Probably one of the worst hotels I've stayed in to be perfectly honest, It was like staying in Fawlty towers. Funny smell in reception greeting you didn't bode well for our stay & my other half was trying to make light heartedness of the place by saying we're only sleeping there lol. Receptionist although friendly & cheery enough obviously wasn't told the restaurant situation, we checked in about half 5 normally if there's a problem with food the reception would tell you upon check in but not a peep here. We put our stuff in our room & going through the corridors you can tell it's really dated & hasn't been upgraded from what looks like a mish mash of budget chain hotel companies have seen ownership through the years. The door didn't seem to like our card it took 5 attempts to gain access & once inside the room was quite large which was surprising & clean but a large wet patch in front of the wardrobe/TV stand/desk/dressing table greeted us like there had been a flood from above but the ceiling was intact so we couldn't work out where it had come from. Some of the lights in the room didn't work either. We had been traveling most of the day so we went down to the restaurant about 6pm that looks a lot better than the hotel decor to be fair & seems a large and family orientated area but looks like another Mish mash of hotel chain interior. The restaurant wasn't busy when we ordered food be lucky if there were 20 customers in it, my other half ordered us food, our order was accepted and nothing was said about delays about 5 mins later we heard them tell someone at the bar ordering food that there was an hour's wait on food due to staff shortages which was quite surprising given how quiet it was on a Saturday evening. Someone else in our party joined us & we told them that apparently there's an hour's wait on food so they promptly put their food order in yet nothing was said again to them about a delay in food. Another 15 or so minutes passed & someone else in our party ordered food to be told there was no more food available this was about 6.45pm on a Saturday evening it was really bizarre. The guy & myself offered to go into the kitchen and just make him a sandwich but we were refused lol. We sat opposite the kitchen I thought there was only one person in there I could see a guy with a black polo shirt on & that was it but the music was pumping out like they were having a party. My other half said no there's about 5 of them I can see right in the kitchen & then another guy came out & it looked like they'd been mucking about in the kitchen because floured handprints were all over his shirt. All the while we were still waiting on our starters. It took an hour for us to get our starters then another hour to get our mains. The others in our party who were lucky enough to order food got their food orders before us even though they ordered after us. The guy who couldn't get food ended up going to the garage over the road for food. We probably would've

The check in was done by a sad person who thought thd end of the day was closer but realised she had yo come back thd next day. The rooms were clean and well laid out. The furniture looked from the 60s and was in a state of disrepair from that decade as well. The beds were like a trampoline, soft and so bouncy my wife nearly hit the roof when sitting down. Carpet looked better than a dogs dinner but not by much. The single ply toilet paper allowed me to give myself a prostate exam. We asked for a double bed but got two singles, just like the first time i visited the wife's parents, thanks for that memory. Overal, an expensive experience, one which we will not repeat unless the Russians invade and force us to.

We arrived and room was filthy. Had not been cleaned, I went to reception and was advised cleaning staff had left but he would get me a hoover from the cleaning room. Was not offered another room. I was handed some spray and a pillow case to clean the room ourselves. My husband had already cleaned bathroom with baby wipes when I was down at reception before photos were taken. We have had correspondence with hotel but have ignored messages regarding a refund and have not apologised. Whole hotel smelt foul, corridors felt quite unsafe with poor lighting. Photo of pillow case was from cleaning the bedside tables. Bed sheets were covered in hair and crumbs.

The room felt grubby and dated. The carpet had stains all over it. The bathroom had a strange smell. The mattress was the worst mattress I’ve ever slept on in my life. Felt like it was found in a skip. The windows don’t keep any noise out so all I could hear was cars and people downstairs at the bar. Stayed for a few nights and would never stay again.