Barcelona International Resort Shanghai

I was quite disappointed with my recent stay. For a hotel that claims to be five-star, the overall quality and service were far below expectations. The shower head kept shifting to the right, meaning I had to stand awkwardly in the corner just to shower. When room service came to clean, the beds were not made properly, and some trash was left behind. There was also a noticeable bad drain smell throughout the room, which made the stay unpleasant. The hotel advertises itself as an international resort, yet there were no international TV channels available, and the breakfast selection was far from international. Drinks were served in paper cups, which felt very out of place for a five-star setting. I also noticed that previous reviews mentioned holes in the tablecloths, and while the hotel had responded saying the issue would be resolved, the same problem still exists. This shows a lack of follow-through and attention to detail. Overall, the experience did not reflect the standards of a genuine five-star hotel. With serious improvements to cleanliness, maintenance, and service quality, the resort might reach its claimed rating — but at present, it falls well short.

帶娃入住超省心，全家都滿意！特意選了這家親子友好型酒店，體驗感拉滿！家庭房空間寬敞，能滿足一家老小的需求。房間衞生乾淨，床品柔軟，孩子睡得很安穩。酒店位置步行到歡樂谷2-3分鐘就到了，班車出行也很方便。前台服務員Emily服務温暖周到，解決問題及時，是一次愉快的親子度假體驗！