"I recently had the unfortunate experience of staying at Hotel Casa del Poeta during my visit to Seville. I must say that my stay was far from satisfactory. From the moment I arrived, I encountered a series of problems that significantly affected my overall impression of the hotel.
Firstly, there were serious issues with the bathroom facilities. The shower in my room flooded into the bathroom, causing a major inconvenience and making the space unusable. I even have video evidence of this, but the hotel staff showed little interest in addressing the problem or providing any assistance.
Furthermore, the air conditioning in my room was not functioning properly. Despite informing the hotel staff multiple times, they failed to resolve the issue, leaving me in discomfort throughout my stay. It is disappointing that such a basic amenity was not properly maintained.
To add to the list of grievances, my room was infested with ants. They were crawling all over the place, which not only posed a hygiene concern but also made it difficult for me to relax and enjoy my time in the room.
What frustrated me the most was the hotel staff's dismissive attitude towards my concerns. Despite my efforts to show them the video evidence of the flooded bathroom, they refused to listen or take any action. Their lack of responsiveness and unwillingness to address the issues left me feeling unheard and extremely dissatisfied as a guest.
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