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Just returned after a fabulous week at the Hotel Principi di Piemont in Sestriere. Entry into the hotel is a wonderful sight with all the elaborate winter and Christmas decorations everywhere. The reception staff were speedy but thorough with information and welcoming. We were given a superior double room where we had a bunk bed too. The beds were extremely comfortable, a little firm for some maybe but certainly didn't affect sleep at all. I loved them. The room was clean and tidy with a large double window overlooking the mountains and sunrise. A very decent sized fitted wardrobe with plenty of hangers. Bathroom had a great hot shower with jacuzzi bath, though didn't use that. Soap, shampoo and haidryer was provided as was a coffee machine with espresso pods, but bit too strong for me as no milk. There is a fridge. The restaurant has various dining areas. We were overlooking the mountains and the buffet style provides a huge array of food. Breakfast starting at 7.30am included cereals, fruit, pastries and a typical fried offer. Two coffee machines that were never too busy. Also a decent selection of tea bags. Evening meal started at 7pm and again offered a huge choice. Large salad bar with optional seafood, a daily soup, choices of anti pasta, a main course of meat, fish or vegetarian. Deserts were plentiful and typically Italian... Ask behind the serving counter for ice cream. It's probably best to select your deserts at the beginning to ensure you get the best choice... same with the cheese. I finished most nights with a small cheese board. Having 5 or 6 plates of food you'll never ever go hungry. They sell you bottled water for dinner at 3 euros... But it is what it is. They also have a massive selection of wines if you wish. The only niggle would be that both breakfast and dinner main courses were never piping hot, but warm. The very large bar area is excellent and wonderfully decorated with comfy areas for bigger groups or areas for a couple to relax after skiing. We soon integrated with two other couples for a sociable week in the evenings and even did a group ski on the last day. There are also TVs showing Italian and Premier League football but thankfully with no sound so you can chat and listen to the piped music. There's a wide range of local lagers and spirits including a decent Guinness; all beers cost 7 euros. The only niggle it was a little cool in the bar on some evenings which is very unusual for a mountain hotel bar. It would have been nice to have had the roaring fire. The spa was okay, the pool a little too cold for me. It costs 10 euros pp for the week and a robe and slippers provided. You need to book the spa the day before, I guess to prevent overcrowding. The locker room was just outside and downstairs. Electronic lockers that some were not working... Sometimes you can't beat a good old fashioned key. Both set of skis and boots can be stored in one locker and the heaters work ... Though I have been in much warmer ones. S

We recently stayed at Hotel Principe di Piemonte in Sestriere as a large ski group — apparently the largest they had ever hosted at one time. Unfortunately, rather than feeling welcomed, we often felt like an inconvenience, with customer service that fell far short of what one would expect from a 4-star hotel. It quickly became clear that the staff take their cue from management, and the unaccommodating attitude seems to stem from the top down. Barbara, the manager we met on arrival, set the tone for our stay, and her approach likely influenced the unwelcoming atmosphere we experienced throughout. Dining Experience: • Water was not provided at dinner—not even tap water—unless purchased from the hotel. One guest was charged €7 for hot water for tea, despite the spa offering it for free. • Breakfast was underwhelming, with limited hot options: boiled eggs, overly crispy bacon, unappetizing grey sausages in water, watery scrambled eggs, and tasteless beans. A guest who requested porridge (as we had been encouraged to ask for anything not provided) was flatly refused. After purchasing their own from a supermarket, management then complained about outside food being consumed in the dining room. • Dinner service was rushed, with food being cleared away with large trolleys before 8:45 pm, dining room lights dimmed at 8:55 pm, and guests being asked to leave promptly at 9:00 pm — despite service supposedly running until 9:00. Spa & Facilities: • The spa required advance bookings each morning for 2-hour slots. Even when no one else was waiting, guests were forced to leave after exactly 2 hours. • Ski storage was mishandled—we were told we could store skis in the secure luggage room, only to return and find them removed without notice and placed in an unsecured boot room. Customer Service & Group Treatment • Paola, the bar manager, was extremely rude, outright refusing to provide ice for an injury. • Despite arranging a conference room for après-ski activities, noise complaints resulted in multiple activities being cancelled, even though the hotel had agreed to provide the space. All après-ski events were required to be shut down by 11:00 pm. • Our rooms, while clean, were shockingly small, with barely enough space to move, store luggage, or hang wet ski gear. The Few Bright Spots: Not everything was negative — Claudia and Hermala the two lovely ladies in the Wellness Center were exceptionally kind and helpful, and Davide at reception went out of his way to assist with retrieving ski equipment. The shuttle driver was also very accommodating with making sure that people were able to get a ride into town during his working hours. However, their hospitality was the exception, not the rule. Final Verdict: It’s clear that the management’s attitude dictates the poor service and unwelcoming atmosphere at this hotel. Their 4-star rating seems to be based purely on location, not on hospitality or customer service. If you’re looking for a guest-focused

Please make sure you read the March reviews carefully before even thinking about booking this hotel, because they are absolutely spot on! In a nutshell, 4 start decor and facilities, 2 star food and 1 star service overall. Rooms are clean, a little tight but ok. More space in a family room. Nice bathrooms with jacuzzi bathtub and good shower. Great view. Ski out system ok, but you have to climb up a hill, which people slipped on. Also the route back is complicated for anyone below expert. Food - bland bland bland, cold and you will be told you have 5 minutes to leave whilst you're still eating and they start packing food away 30 minutes before end of dinner at 9pm. They also turn the lights off while your still eating to make you leave!! They had a microwave out to het up individual plates of food. There is no water available and you are told not to bring water into the hotel from anywhere else, including no water bottles at dinner! Have you ever heard of a hotel dinner service that doesn't even offer tap water and bans water bottles??? There was tea, coffee, water and juice at breakfast - why not offer this at dinner? No fried eggs at breakfast, unless you pay extra and simple omelettes were €8. Overall, breakfast was still better than dinner. There was no lunch during lunchtime available, but you were told not to bring food or drink from anywhere into the hotel. So no eating lunch in the lounge! Outrageously, our belongings were moved from the store space in the hotel, down to the ski storage area in the basement WITHOUT our consent and also while were out. They then locked the store room and put up a sign for us to return to. They chose this invasive, aggressive action over politely informing us in the morning that we could no longer use the room. This would have been fine. I was deeply offended by what they did instead and had to come to reception and ask someone to find the hat I'd had left and now couldn't find. We felt unwanted and uncome. Our is nearly all black African/ Caribbean decent. I hate to think that this has anything to do with our treatment, but it is worth highlighting. The ski storage area contains lockers that do not lock. They obviously did at one point, but not anymore. It's small, crowded and inconvenient. There were some pleasant members of staff, especially the therapists in the spa, the fantastic mini bus driver and the very smiley lady working in the bar. Also credit to the cleaners, as the room was clean on arrival and bathroom cleaned well. Good service from the rental shop staff and some receptionists. Other reviews report other helpful members of staff, which I agree with but there are equally some very rude and miserable team members. Management are driving this hotel's demise! I spoke with a couple who stayed at the hotel 2 years before returning and they said that standards had drop dramatically in food and service. They took said they will never be back! I travelled with a well established ski group

The reception staff were welcoming and friendly. The hotel was well located the ski in/ski out and shuttle bus service gave everyone options of getting to the slopes. Our room was very spacious, with a jacuzzi bath and a picturesque mountain view from our balcony. The cleanliness of our room and hotel was excellent. The spa was topclass I would highly recommend Claudia for an excellent massage. The pool/sauna was spacious but we had to book a slot every morning so weren't always guaranteed a slot. The area between pool and sauna was a safety hazard when wet I slipped on the tiled floor, it hadn't been dried by staff on duty, and hurt my elbow. The food was buffet service for breakfast and dinner. There was a good selection of food but unfortunately it was either cold, tough or flavourless even the salsa di pomodoro (tomato sauce) lacked flavour. The queue for coffee every morning was frustrating, there should be more than 2 coffee machines. We were charged for wine we didn't order David, a true professional, sorted this for us. Tip if staying here don't include meals eat elsewhere

The food was dreadful. Cold and inedible every night. Do not do half board..it spoiled our holiday completely. Lots of unhappy guests. We complained to Crystal rep but nothing was done about it…………………………………………………………………..,,…………..,,..

The hot food was barely warm,both for breakfast and dinner. This is suppose to be a 4 Star hotel. This was the same for the seven days. The hotel location is very good in being close to the slopes, if they improved the food quality it would have added greatly to our ski experience.