호텔 디푸소 르 카세 데이 콘티 미라피오레

이 호텔에 머무는 동안 거의 아무것도 작동하지 않았습니다. 객실 에어컨은 조절할 수 없었고, 샤워실에는 온수가 나오지 않았으며, 외국 TV 채널도 나오지 않았습니다. 하지만 객실에 와인 냉장고 두 대는 있었는데, 냉각 팬 소리가 너무 커서 호텔 직원의 도움을 받아야만 끌 수 있었습니다. 아침 식사는 특히 끔찍했습니다. 뷔페는 달콤한 크루아상 몇 개, 잼 약간, 그리고 과일 몇 개로 구성되어 있었습니다. 빵, 롤빵, 치즈, 소시지는 전혀 없었습니다. 중부 유럽식 아침 식사의 전형적인 모습은 아니었습니다. 이런 음식을 원하는 사람은 똑같이 불친절하고 당황한 호텔 직원에게 주문한 후 인내심을 가져야 했습니다. 10분쯤 지나서야 (어떤 손님들은 더 오래 기다리기도 했습니다) 빵과 햄이 마침내 나왔고, 아침 식사가 시작되었습니다. 그동안 에스프레소는 오랫동안 차가워졌지만, 아무도 불친절한 웨이트리스에게 다시 다가가서 요청하는 사람은 없었습니다. 이 모든 일은 기차역 중앙 홀 같은 분위기를 풍기는 방에서 진행되었습니다. 매우 시끄럽고 정말 불편했습니다. 당신은 더러운 테이블 옆의 원시적인 플라스틱 의자에 앉았고, 손님으로서 그들이 당신을 그렇게 대담하게 대하는 것에 놀랐습니다.

Take care of your car..it can be damaged easily It could have been a good stay but unfortunately due to a bad management and poor cooperation level, my review is one of the worst I ever shared. If you leave your car just outside of the building be prepared as it might get damaged overnight and suddenly nobody will help you with that nor assist you. Apparently cameras are out of service (and from the picture you could clearly see a camera pointing right on the direction of my car, so maybe it’s a fake one?..that’s a different topic though..maybe a lawyer could help with that). I even asked when arrived if the car was ok parked that way as the drive way is quite narrow. The young lady at front desk offered her help but obviously she was not able to help a lot but she did her best, the management that should have called me back the same day of course did not ring back..so unprofessional! It is not acceptable whatsoever to leave a car in pristine conditions outside of a so called 4* hotel to find it the following morning with a damage and on top of that no explanation nor support from the direction. I would have given 0 if possible, but it could have been a nice experience as well. Not worthy, that’s my honest opinion: wanting to have a nice experience and instead you get an expensive damage on a brand new car!

Stayed in a deluxe room with a view over the vineyard which was stunning. Stylish, modern and comfortable. Our issues with our stay were more about the information (or lack of) provided at check-in. There’s so much to do here, including a lovely woodland walk, cellar tours and probably other stuff we never found out. There is some information in the room but it’s general, rather than specific with times and prices. For example, to book the cellar tour we spoke to reception who claimed to have no details and then queued up in the busy wine shop to find out if they could help. Feels like a management issue rather than any individual. Why not have a sheet to hand out at check-in with all the details of all activities or something on the screen in the room. One final observation - felt like the real focus here is not on individual guests, but more on the large corporate events which seem to take place every day..?

This hotel is part of a world class winery and is remarkable in every way. Can not recommend more highly.

Inside the winery and wine store, nice concept

Lovely grounds with multiple buildings housing 2 hotels, a winery and gardens. Centuries old property with lots of history, if you take the time to get a tour of the place. Rooms were spacious and comfortable. Breakfast was really good, with many selections from which to choose. Choice of some of their wines available in the room, at what seemed like a decent price, but I was too tired to consume a whole bottle of wine!