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Room and whole hotel is basic and shabby, ruther 3* hotel than 4*. Beds are not so comfy, actually 2 bads joined together which we did not like so much but they don't have other option. Bathroom is very basic and smal, shower extrimelly small. Cleaning lady feels that she should save money on changing towels, so she arrgueed with me about returning clean after taking not clean towels. I sincerelly never had issue and discussion with a cleaning lady up to this hotel. She takes 6 towels, returns 4, without a big pool towels. Than you are chasing her in the corridor for additional 2 and she said I gave you yesterday 2!!! Unbeliavable, by my standards. Spa is not working, we didn't know it. Reception staff, apart from 1 lady, doesn't speak english. Pool area is ok, isolated, but people are not using shower before entering- unfortunatelly. Restaurant is whole different story, superb quality food for dinner. Since we had HB it was worth the money and stay. Actually, I would say that they deserve 1* Micheline. Breakfast not so much, but dinner out of this world. Also terrace view is spectacular.

We originally booked with Hotel Sonnwendhof and the whole booking process was a bit "weird" but that's a long story. Anyway we arrived at Hotel Sonnewendhof only to be told that something (hmmmm....) happened to the room we reserved and that we were being complimentary upgraded to the Artis hotel and we were told it was a "4-star hotel" like it was something we should be stoked about, I informed Alex the hotel owner that I didn't want to stay at the Artis hotel since it's reviews weren't as glowing as his hotel but I was offered only an apology and we were sent on our way. Anyway when we arrived at the Artis Hotel which is actually very close and only about 200 feet up the hill from the Sonnewendhof which I was surprised by. The entire check in process was crazy since Alex had not informed them we were there for 3 nights rather than 2 so we had to sleep on twin beds our first night and were moved to a room with a double bed the next day for the remainder of our stay. I have attached pictures of both. The buffet in the morning and at night are decent and I liked that you had a table already reserved for you so you never had to race around and try and find a table. They have a lot of amenities (pool, sauna, tanning bed, pool table, bowling alley and I even read that they have curling available but we were so busy skiing that we never got the opportunity to try it out. The servers were helpful but there was one lady in particular that was so helpful and always had a smile on her face which made it very pleasant. She worked both the breakfast and night shift in the restaurant and really went out of her way to make us feel cared for. I'm not sure what the price difference is between the Sonnwendhof and the Artis but I would definitely stay at the Artis again.