The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western

Booked as part of a last minute break to the lake district. Had read mixed reviews but our experience was positive. Quick check in, nice room with very comfortable beds and a good breakfast. There is a small lift which was a relief with our bags. Great location just opposite the train station and a couple of minutes walk into the centre of town for shops and buses across the lake district.

Checked in,as soon as we get to our room which is room 302 it was open with dirty towel used as a door stopper and dirty linens on the hallway, we told the reception about it and the receptionist told us they will removed it immediately but when we returned to our room it's still there and they removed it the next day,strange practice of handing the key each time you leave the hotel without verifying your identity when requesting the return of the key.Poor ventilation ,windows are dirty one window won't open,won't recommend.

I only stayed for the night and had a good night's sleep. The room was cosy with a large, comfy bed. The only minor issue was that the shower wasn't quite warm enough, but not cold. Breakfast was delicious, but rather than having a hot buffet selection, they brought out the hot food to order, which I preferred as it tasted freshly cooked and warm. Staff were very pleasant and helpful, and were welcomed by a lovely lady on reception, and the location was ideal, being in the town. There's no on-site parking, but we parked nearby in the cricket club car park that was only £2 overnight.

入住時發現房間並未打掃，酒店管理混亂；後來換了房間，但室內衞生很差，衞生間垃圾箱也沒有清理