Thank you in advanced for reading, it's a long review, but I believe it's worth your attention and time. My husband and I stayed here just for a quick weekend trip to NYC. We chose this hotel because of the convenience of having the bus stop right outside the hotel. Took the 320 bus to Port Authority. $4.50 each way (we paid cash and the driver could not give us change back just fyi). We were at Port Authority terminal in about 15 minutes, it was perfect! When we checked in, the concierge was on the phone and when she got done talking, she was complaining how the person on the other line did not understand her and couldn't speak any English. First, I don't need to know about the conversation you had. And second, it's just not a great look for you or the hotel. You're supposed to be welcoming and polite and you missed the opportunity to do so. Now let's talk about the actual room we stayed in. From first glance it seemed fine. We just needed a basic, clean place to stay, nothing fancy, but we couldn't even get that. The floors had not been probably mopped in months. After my shower I used the towel to wipe some water off the floor and the towel went from bright white to brown. Disgusting. We did not go barefoot at all that weekend in the room. My socks I wore from the bathroom to the bed instantly went from a baby blue to a brown from the floors (picture provided). It was just unsettling and made you think about other surfaces that have probably not been touched in months. Also, bring your own toiletries. 1 small bar of soap is all we got. No shampoo, conditioner or lotion provided. I had brought my own luckily so didn't need to ask. It's not a big deal asking, but it feels more welcoming when those things are already provided. Now let's get to the continental breakfast. For the price we paid for two nights (a little over $500) we were expecting a bit more options. Oatmeal, packaged muffins-not fresh, granola bars and coffee. That's all. I don't expect much from continental breakfast, but this seemed to be sub par from most. Some fresh fruit and toppings for the oatmeal would have been nice, and maybe some juice and non pre packaged muffins could be an idea. I have never stayed at an extended stay before, but I was expecting the room to have at least plates and silverware already there. We ended up having to ask the front desk for a few plates and forks, which is no big deal, but the concierge at the desk acted like it was a whole task for her to do that. The ”let me go see” after we asked was filled with attitude and bother. All I wanted was to enjoy my birthday cheesecake Overall the only reasons I would tell you to stay here is if you need a quick place to stay for a night or two that has easy and affordable access into the city. Bring extra socks or slippers and maybe pack your own breakfast items if you're a breakfast person. Otherwise I would not come back here for the two reasons of cleanliness and lack of hospitality. There are
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