컴포트 스위트 시브룩 - 케마

DISGUSTING BED BUGS, COCKROACHES,NO AC OR ELEVATOR Do not stay in this hotel! The staff is terrible especially the 2 heavy set women that work the front desk, one Caucasian and one African American. The only amazing employee was the young man, which was excellent and very helpful. I was moved to 2 different rooms due to bed bugs coming out of the mattress, sheets were dirty, hotel smelled, carpet felt wet and the elevator and AC in the rooms were not working! They offered me a refund when I checked in but decided to stay since I traveled a long distance and had my small child with me and arrived late. After the bed bug incident they offered to refund me but I needed to check out immediately and didn’t take it since it was late. Finally we had enough and tried to cancel our 2nd night and they refused to refund me and were very rude about it. We ended up losing our money and stayed elsewhere! Terrible property

Elevator was out and we were given 3d level room. Ice machines were not working - on any floor. Bed in room was very comfortable. Clean room.

had issues checking in with staff, she was not nice and got upset when we brought up the fact she answered 2 calls during our check in. She could have explained herself without getting an attitude with myself as well as customer on the phone.

The evening staff Dre was fantastic.He was professional and very kind. The lady who was working the front office and breakfast area on 8/10/25 was very rude.At the time, there was no more breakfast or plates. So I saw her on the phone and softly said,is there anyone for breakfast area.She looked at me and said very rudely I am on reservation and just wait a moment. So it is always a way to do something but being rude is not one of them. The elevators were not working which was not good. So I called to get late check out and the same lady said No late check-out and that comes from my manager cause it is full.So that did not seem right to me because Dre just told me and husband alot of people cancelled due to no elevators.So why we could not get late check out. Overall the stay was ok but the lady at front who worked breakfast area made our stay not so good. The manager Patel needs to inform ALL staff to treat their guest with respect..KUDUS to Dre..

Room was very smelly. Carpet was wet. Sheets were dirty. Needs a bad upgrade. Asked for room change and Elisa couldn’t switch as per so call they were booked but that was a lie. Hotel parking lot had a few vehicles. Elisa was rude.

Staff was courteous, but facility is mediocre. Everything for coffe in the room, but no coffee pot; conditioner in the shower but no shampoo; pool had cloudy water & algae on the surfaces, outdoor furniture broken, ants.