Melbourne Knox Central Apartment Hotel Official

Did not honour my booking. Voucher from Trip.com advised to arrive after 2pm. Reception closed at 1pm on the Sunday. Due to me not calling prior, they didn't hold my booking. This request was not on the voucher for the booking. Did not answer my call and have since told me I should have called the emergency mobile number. Woeful service. Happy to take you money though. Don't use Trip.com either

We have no parking space,no WiFi. The price shows on this app should include parking space and WiFi as well. When we check out next day, I asked reception stuff. She said: when you check in do you ask us? In my experience, these information should let us know when we check in, if no you can give some WiFi information in the room. They have smart tv but we can’t use smart tv in the room cause no WiFi connection. After check in we go straight to having dinner, problems come back when we arrive hotel. In that moment we can’t contact with reception, cause they already close. We parking in a bit far from hotel, weather is very windy and cool, we haven’t been treated well by this reasonable price. This is my experience in this hotel, a bit disappointed.

the room is very dirty

The customer service is awful and they were very unhelpful when it came to us checking in and getting situated. The internet wasn't working on told us they would help the following day. The following day they gave us a help company that was NO help and we spent hours trying to trouble shoot this issue with no internet. They were very unhelpful and frankly didn't care. There was also a hole in our wall and a cold draft that made the place freezing. The cleaniness is NOT hotel clean and I would NOT stay here again and hopefully if you are reading this review...you won't either!

The apartment that we stayed in was lovely, bed was comfortable and it was overall extremely clean. The facilities provided (gym and pool) were of high standard and easy to locate. However, and, this is a minute issue but we found that the kettle didn’t heat very well and the crockery that was provided was very small. Additionally, my friend and I didn’t realise that all three buildings were part of the Knox group and since we had late check-in, we didn’t find our apartment very easily. This could be due to us being exhausted but I do think that a little map or something above the key box would be beneficial to avoid an issue like this in the future. Overall, Knox was a fantastic and convenient place to stay. Thank you to the staff there!

Great pool for lap swimming Very nice, well maintained apartment accommodation Free wi-fi but I had no internet the entire time of my two night stay

Entry and esp. exit. from property very difficult. No signage. Awkward parking access. Toilet seat not secured. TV refused to work. No batteries in the Foxtel remote. No character in the place - it's just a white box! No staff in reception at checkout. Would not recommend this accomodation.

Thank John for nice room and beautiful apartment with balcony view. we would like to came back. highly recommend 👌

Toilet and bathroom hadn't been cleaned, 1/4 toilet roll left on holder rubbish still in bathroom bin, screws in chairs were all loose, no where to put soap etc in Shower.