라스테레나스 뷰 호텔

'모든 것이 완벽했습니다!! 호텔은 아름답고 직원들은 훌륭합니다!! 특히 안나!! 그녀는 매우 전문적이고 친절하며 배려했습니다. 아침 식사는 좋았습니다! 우리는 정말 즐겼고 Las Terranes를 방문하는 경우이 호텔을 추천합니다.'

'Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.'

'Muy buen servicio todo muy limpio me gusto la estancia en ese hotel la comida excelente.'