더 코튼 세일 호텔, 태피스트리 컬렉션 바이 힐튼

Housekeeping was so poor. Rooms were dirty, there was no service and when the housekeeper came in, all they did was empty trash and left their own hair in the bathroom. Didn’t refill coffee offerings, etc. beautiful hotel and comfortable beds. Housekeeping is ruining it for them.

Perfect location/Completely bad experience We always visit Savannah at least once a month and normally stay at Hilton properties because they always are nice, clean and customer service has always been good. We decided to try a different location and booked on Hotels only to find out Cotton Sail was also a Hilton property once I checked in. They were kind enough to add my Hilton Honors to my check in since I am a Diamond Member. That is where the good STOPS!!!! The rooms were extremely small, but nice. We laughed and made the best of it, and after my wife got a shower we realized AC was not cooling. I went downstairs to state it wasn't working and they offered to change our room. That was extremely sad being we had to unpack everything just to make space in our room, but we decided to go ahead and move rooms on the same floor. I asked for a key to the new room so we could just walk our stuff unpacked to the new room and the once nice and sweet lady that checked us in turned down right mean. Stated that was impossible to have keys to two rooms and that she would have to be there to watch us walk out of the room with all our packed luggage and move to the next room. I was dumbfounded by her change and the lack of customer service. Why would this be an issue!!! I told her if we had to pack all thing back in our luggage I was moving hotels completely. So within an hour we checked out and left. Hilton needs to address attitudes and customer service with this individual or remove the Hilton stamp on this property

Within walking distance of everything. The riverview room is nice but not enough bathroom counter.

Wonderful front desk and lovely valet. Condition of room was horrible. Paint spatters on furniture and fixtures. Floor dirty. Dirty linens stained duvet and bathroom condition was very dirty. Super expensive and not worth the money. Reserved a river view and not honored. Horrible stay. Hard to believe a Hilton Tpaestry.

Great location. Can be a bit noisy if it a weekend.. however Savannah shuts down at 10pm for the most part. Really great location outweighs all else. Friendly staff. Super awsome & amazing bed.. one of the most comfortable mattresses I’ve ever slept in!

The property was great, except for the roach that fell out of my wife's bathrobe when she went to put it on.