햄프턴 인 앤드 스위트 새러토가 스프링스 다운타운(Hampton Inn & Suites Saratoga Springs Downtown)

The property is definitely nice. The noise quality for the room next-door kept me up all night. The walls are thin and you could hear everything so I didn’t get to sleep from about three in the morning till about six for the price. I wouldn’t recommend this hotel there is many other others that you could get for much less money. I complained to the front desk in the morning but they didn’t want to adjust or do anything for me since it was booked through a third-party so that sucks. most likely I will not return to this property.

We were very happy with the staff and amenities. The only issue was that the shower was not working properly. Due to my wife being ill, we didn’t inform the front desk until we checked out. I did not want to interrupt my wife with having maintenance come to the room nor did I want to have to change rooms. The lady at the front desk was quite apologetic. I have total confidence that if I had brought the issue to their attention, the situation would have been remedied immediately. We intend to stay here again in the future.

The stay was great.. clearly construction and renovation going on but it wasn’t disruptive or noisy. The gym treadmills needed replacing 2/3 do not work.

The kitchen manager at breakfast buffet was amazing - he was so attentive to all the guests. Above and beyond level of service. Very good spread of food too!

Nice hotel with very nice employees & great location. Housekeeping didn’t come once in 3 days, pillows and bedding uncomfortable, and awkward room layout with thin walls

Everything is extra the parking ..the wifi.. they are in the middle of construction so there were supplies everywhere including the parking lot which was annoying because it’s easier to park on the first level so you can go straight in. If you park on the second level, you take an elevator down to just go outside again to get to the hallway Which I guess would be fine if it wasn’t so cold out. But the most annoying thing was they turned the water off for like five hours. We were not informed they were going to be doing this and we had an event to go to that night, but we couldn’t take a shower. Before we even did any of that, we got in from being out , I went to the front desk and asked them if we could have some towels. Right then the receptionist in the front should have told us oh by the way the water is off. When I went to check out today I had mentioned it would’ve been nice if someone had told us about the water since I’m sure they had it scheduled for a while and was informed that when I first checked in the guy gave me a paper, which he didn’t. And then she told me they also put paper under the door, which I know for a fact was never done, and she almost made it seem like I was a liar . There are a lot of hotels to choose from out there. I’d skip this one next time. I’d say the only good thing was the breakfast was decent and there was a nice hot tub.

Get to site, had to pay for parking, housekeeping didn’t show up to our room, pool towels were stained.

There was no restaurant guide in the room, or phone book. We were not familiar with the area. The staff did make some suggestions, but the restaurant we went to, while convenient, was underwhelming. We would have chosen somewhere else had we known where to look.

It had a very welcoming classy looking lobby. Coffee and tea bar 24/7. Friendly front desk staff