First off the staff is incredible. Georgia, the manager was very accommodating. We were looking for an upgrade when we arrived and she was able to provide. Here are our pros/cons: Pros: 1. Beautiful views of the Caldera 2. Staff is kind and attentive 3. All drivers were amazing 4. Only 15 min or so walk to town 5. Room 25 had a beautiful view Cons (and the only reason including is because we book so many hotels based on Trip Advisor reviews, we feel we need to let folks know our experience): 1. Stairs. We may have missed it when reviewing the other reviews, but wow. There are a lot of narrow stairs 2. Again…stairs (so nobody misses this) Not only a lot of narrow stairs, but also very steep. 3. Lack of privacy. In some cases as we climbed to the top, we would see people in their rooms and or porch areas. You are so close to other people’s rooms that it felt a bit invasive 4. For a $1.5k+ room/night the mini bar was not restocked daily (no worries, you just have to ask) 5. Rooms. Our original room was very small, not private at all and shared an AC unit with the neighboring room. Meaning, if they had the AC set to either heat or cold, our room would would have to follow theirs. My husband and I are struggling if we should post this or not, because again the staff and views are amazing. Just wanted to communicate our experience.
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