돔 산토리니 리조트 & 빌라

We booked to stay for 7 nights but left after 1. The hotel has beautiful views, the pool area is lovely and many of the staff do the best they can although front of house was brusque and seemed to want to get any interaction with us over as quickly as possible. We are a family of five, we booked a two bedrooms pool villa. The room was dated, we noticed wires at ceiling level wrapped in tape in the bathroom which did not look safe. The room felt dirty, was very dark and cramped for five people and their luggage. There were places to put clothes but not anywhere near sufficient for 5 people and nowhere to put luggage out of the way. There were ants in my daughter’s bed. One of the double beds (which are built into the room, so no chance of shifting it) was directly under the ac unit, which made sleeping very uncomfortable, the extra bed placed in the other bedroom had the same problem. The issues we had with the room were such that there was no point in complaining to staff as moving a bed built into the room would not be possible, the size of the room could not be altered, along with it being impossible to move ac units. So basically our issues were to do with the fundamental size and design of the room and would not have been able to be fixed. We were provided with 3 sunbeds for 5 people, and although we could have asked this to be changed all the other things wrong with the room meant we didn’t bother since by the time this became an issue we had already decided to leave. We went to another hotel, which was cheaper, better appointed and with much more spacious rooms. When we went to say we were checking out, we told them the room did not work for us there was little concern that we had found the room so unacceptable that we were going to leave. Please be very careful if you are considering this hotel. Just to reiterate it does not face the caldera (we knew this before booking so was not a reason we left), additionally the road outside is busy, and looks pretty dangerous to walk along you would definitely need a hire car to stay here.

We cannot fault this hotel, the staff are outstanding cannot do enough for you, from arrival Jesse, and Andreas welcoming us to Asad serving our beautiful breakfast each morning with a smile. It’s the best breakfast we have ever had and we have travelled a lot over the years. Ezmarela was our housemaid for our room always smiling and extremely helpful the best cleaner we have ever had going the extra mile always a pleasure to speak to. Andreas is a lovely lad always asking is there anything I can do to help you. The food from the hotel was delicious. Our rooms very spacious and immaculate, the little extras giving us water each day we appreciate that. The location is very peaceful which we wanted but if you do not have transportation you need taxies to the other towns €35 each way to both main towns. We would definitely recommend this hotel to anyone. Regards Marlene and Ronnie Cocks