오이아 마레 빌라

房間很完美 所有設施都work 免費拿行李服務很貼心 而且非常需要 因為去酒店要走一段很長的階梯路 酒店地理位置在一個很漂亮的地方

Customer service was inadequate. There was no help with luggage during check in or out. We were assured there would be someone to help with out luggage during our check out due to mobility issues and limited physical capability. We waited until 3:50am and our ride to the airport was supposed to pick us at 4am. The front desk staff did not understand us, we tried to clarify that we needed help with our luggage multiple times and the receptionist assured us someone would be there to help us carry our bags but no one showed up at the time we requested there was a very big communication barrier. We will not be staying here in the future.

This property IS AMAZING!! It had a lot of stairs and was tiring at times, but so worth it! Our room was perfect - we enjoyed the private space to watch the sunset. The view was STUNNING!! So beautiful! The front desk gentleman (first initial A) was so sweet! Super friendly and helpful. The porter(s) were A hose d! We had a gentleman the first day who was fantastic and then on our last day we had the same man and another man who might have been the groundskeeper of the hotel (we saw him do everything on the property - watering plants, sweeping, cleaning the pool - even helping us find our room the first day!) also helped. He carried our luggage UP all of the stairs. These were heavy! I was so impressed and so grateful for their help. This place was wonderful - totally recommend it! I hope to stay at Oia Mare Villas again. Just a lovely place with such wonderful hotel staff!

I am not sure where should I start with this property. This is the only property where we had the worst experience and also this was the one of the expensive properties we booked it for our trip. Let’s start with the good things 1. View is 10 out of 10 and they do have private deck to see the sunset 2. House keeping staff is superb Now coming to our worst experience we had 1. Room reservation is a full scam and they will show you 56 photos for the room type and they will try to give the worst room you can imagine. The reservation manager who looks after the reservations is so rude and has zero etiquette to speak to the customer. My suggestion is to not to expect the room you looked in the pictures as it all depends on the reservation manager’s mood to allocate the room. We had a lot of arguments on the room with the reservation team and ******* and finally we got the expected room the next day 2. Their breakfast is so bad. If your chef doesn’t know how to make the basic croissants then you should definitely start looking at your stars which you are very proud of 3. Reception girl who did our onboarding don’t know the name - She is the 2nd rude person I met from this property. She has zero experience is talking to handle the customer and she also started scolding the house keeping staff in local language as the staff was just trying to help the customer In summary. Worst customer experience and bad service

The suite itself is really beautiful. There were 4 of us and our teenage daughter was thrilled to have her own suite upstairs. It was an interesting layout, the upstairs suite is actually a separate outside entrance. Felt like we got a good taste of Oia by staying here. It’s not private at all. We never even used the hot tub because there’s always tons of people standing right there and restaurants overlooking, etc, I even felt weird walking upstairs outside in my pajamas to check on my daughter in her suite with so many people watching me. Also, it says you have access to hotel facilities, but it’s pretty far and strenuous to get there-you can’t just pop over. We tried to watch the sunset there one night (after a very crowded, and hot walk to get there, and lots of trouble finding it. It was small and we left early—just one other couple there and just wasn’t very comfortable—nowhere to sit, Overall, suite itself very nice, and a lot of the issues are just what it’s like to stay in Oia—crowded, strenuous walks, etc.

Fantastic hotel! It is in the middle of Oia right in the cliff with picturesque view. Also very close to the Oia castle with an amazing view of sunset and sunrise views.