호텔 로열 빅토리아 - 바이 R 컬렉션 호텔스(Hotel Royal Victoria, by R Collection Hotels)

Great location with an amazing view of the lake. The breakfast was very good, helpful staff.

이 호텔을 꼭 추천하고 싶습니다. 귀하의 숙박을 완벽하게 만들고 싶어하는 멋진 미소와 도움이되는 직원. 세심한 서비스와 함께 훌륭한 아침 식사. 페리 및 기차역까지 무료 셔틀 서비스가 제공됩니다. 벨라지오, 메나지오 및 주변 산의 웅장한 전망과 함께 코모 호수가 내려다보이는 매우 넓은 발코니 침실이 있었습니다.

매우 열악한 서비스 - 직원이 무례하고 우리를 매우 불편하게 만들었습니다. 여기가 아닌 친근한 곳을 피하고 머무르세요. 매우 중앙에 있기 때문에 부끄러운 일이지만 직원은 실망했습니다. 우리는 더 이상 돈을 낭비하고 싶지 않았기 때문에 일찍 떠났습니다.

저는 호수가 보이는 고급스러운 객실에 묵었습니다. 하지만 이 호텔은 미국 단체관광객들이 이용하고 있어서 가든바와 조식라운지에서는 모두들 큰소리로 이야기를 나눴습니다. 호텔 경영진은 다른 손님들을 위해 신경 쓰지 않았습니다. 이런 단체관광을 수용하는 것이 호텔로서는 수익성이 있는 것은 사실이지만, 질 좋은 숙박을 기대했던 이들에게는 실망스러운 일이었다. 광고된 이미지에도 불구하고 호텔은 고급스럽지 않았습니다.

Extremely beautiful property on banks of lake como Open the window and gasp at the magnificent view of lake como From the room , you can see other towns in the distance Good size rooms but bathroom is tiny Which I guess is standard for Europe Extremely professional and courteous staff , very young staff and very helpful , anytime of the day , they go out of the way to help you even if your requests are not standard , the concierge ( sorry forgot his name ) was very helpful in arranging and booking lunch and dinner at various restaurants Very good spread at the breakfast table The girl who seats you and the staff at the breakfast area are very warm and always attentive

Firstly, the hotel is in the range of hundreds of euros per night. Given that, the hotel delivers. It is set in a beautiful heart of Varenna with nice views from most rooms. The room is relatively ample and the interior is very well designed with comfortable utilities and furniture. The reception stuff is very attentive and helpful and solved any problem the emerged as soon as possible. The restaurant is also recommended with excellent food and service. The only issue that can be mentioned is the service and rules of the bar on the lower floor, just in front of the small beach, not to mention the exaggerated prices (6-7 euros for a small-cup of capuchino, for example). This is an enough reason for losing one star.

We had a mixed experience at the hotel. Firstly, the hotel is great. The staff at the reception and concierge is very nice and helpful. The room is comfortable and since we took the lake view balcony room it was amazing. They have a very nice bar at the hotel with a nice poolside with some amazing views of lake Como. The location is also convenient just 10 mins from the train station. The only bad experience I had was today afternoon at their bar. They have a very weird rule that if you want to sit at the bar you have to order minimum 1 drink per person. I understand this rule is fair for outsiders but I think this rule shouldn’t be applicable for hotel guests. Anyways, my wife and I were sitting and the waiter came saying we cannot sit if we don’t order drinks. (This is when half the bar was empty btw). We told him no worries just bring us water, we’ll have that and immediately leave. First he refused but after that he said ok. But he didn’t bring us water for 25 minutes while he was still serving guests who even came after us. When I went up to complain at the bar, Daniele at the bar started shouting at me saying I need to be patient because it takes time! Huh? How much time for a glass of water? Then he started saying you should order 2 drinks instead of just 1. I think this completely ruined my experience of the hotel and this is not how guests should be treated. Especially when you’re charging around 800 USD per night. I mean , common! I even went up to complain at the reception about this but they didn’t really seem to care

Just check our my photo. Morning more really needs be said. The hotel location was fantastic in the surrounding area is beautiful but it really is theft to charge somebody 500 euros and then give them a room that looks onto a roof. I was robbed!!! So you see any pictures on their website that look like that?

We loved this hotel, we paid the extra and had a suite on the front to have a view of the lake, it was such a peaceful spot. The staff were lovely and the facilities great, the restaurant served really good food. The view of the lake is second to none, the hotel is easy to get to and in a good central location with cafe's, delis and laundromat close.