라 폰다 온 더 플라자

住了兩晚 每天早上都會很早八九點的時候被服務員叫醒 第一天是敲門 哐哐哐兩人都在睡覺的時候 説不需要打掃later later根本不管用打開門西班牙語説話很快也根本聽不懂 反正讓他她走 貌似一會兒又敲門了 很影響休息 第二天是熟睡的兩人九點多被客房電話吵醒。。接聽了對面沒聲兒 兩天啊都是被吵醒的 downtown很多酒店還有Loretto也很漂亮總之沒必要必須選這家為了地理位置什麼的 好氣啊 馬桶正常用一下就堵了 第一天打掃衞生沒有換毛巾 第二晚沒得用 房間裏沒有提供瓶裝礦泉水 甚至前台都沒有？！！！

We were very disappointed to be first placed in an experimental room recently remodeled next to the service entrance on the ground floor. It was cramped and very noisy. We asked to be moved but because we booked with a third party vendor ie *******, the receptionist said we could not be moved. The next morning we spoke to the desk manager, Wenona, and she immediately and graciously upgraded us to the new Terrace Inn wing. This area was extraordinary and we felt incredibly appreciated as La Fonda customers despite the confusion created by being ******* clients. We are eternally grateful for this experience with La Fonda, which happened to be my birthday celebration. Thank you La Fonda for this classic experience of Santa Fe hospitality. We loved it and will be back. The management staff went above and beyond to ensure we had a wonderful stay with them. Its reassuring that despite being ******* customers are still appreciated. ******* needs to pay attention to this market trend and ensure its customers are treated as well as we were in this exceptional instance.