Moxy Santa Barbara

The tiny room was overpriced and unattractive, especially with the ceiling in the hallway with a tarp to prevent it from dropping unto the floor. Have never paid so much for so little.

I stayed here for a wedding and couldn’t have been happier. The location is perfect. It is walking distance to downtown, great restaurants and the beach. The staff was incredibly accommodating and friendly throughout the stay. The pool area was a great spot to relax and unwind. The vibe is fun, the rooms are clean and the overall experience was exactly what we hoped for. Highly recommend.

I stayed at the Moxy Santa Barbara for the first time and absolutely loved it! You can't beat the Moxy's location. It's close to endless shops, restaurants, and the beach. The staff is incredibly friendly and the hotel is clean and decorated really well. This is my new go-to hotel for all my Santa Barbara trips!

We initially booked this hotel for its central location, walkable to the beach and State street. The room we got was very small, but it had a bunk bed, and my daughter absolutely loved it. It was a whole new adventure for her sleeping on a bunk bed. Mattresses are super comfy actually. The pool area is very pleasant with various games for entertainment . The front desk personal is so nice and friendly. It’s one of the places you start liking as you go.

I am a loyal Marriott rewards member but the word disappointed doesn't even begin to cover it. This is not a hotel. It should be classified as a motel or even a hostel. The marketing pictures are very misleading and the cost doesn't match the quality. Here's why: At check-in we learned that the 'Waterman' is being converted into a 'Moxy' Hotel. I recognize it's in a college town but I wasn't prepared for the dorm-like vibe they are leaning into. Once you get past the construction zone that consumed the first floor/main entrance, the rooms are very juvenile and the walls are paper thin. I am honestly in shock that they feel it's appropriate to charge $500 for a one-night stay. There is no separation between the hallway and your room - suffice to say, you hear everything outside your door. EVERYTHING. The bathroom door is frosted glass so there is zero to no privacy. There was a mold-rot-type smell in the bathroom that would not go away. This may have something to do with the fact that the sink didn't drain and the toilet is essentially in the shower. So if you happen to shower and want to use the toilet, it's a wet sloppy mess. This place is false advertising at its finest. I will never come back and am honestly feel like we were misled and ripped off. Expecting customers to pay a 5-star rate while under construction doesn't reconcile with me as a good business practice. Shame on you Marriott.

There were many rooms available the day of checkout, and yet the staff refused to accommodate a late checkout for our poolside room. My lowly Gold status at Marriott (having been platinum & titanium for 10 years prior) did not guaranteed late checkout, but I have literally never been denied late checkout at any other Marriott. They said they "could only try to accommodate it for my status" at the desk, but then denied the request in spite of discounted rooms being available on Hotel tonight - which clearly implies low occupancy for the night. Stay away from the nightmare of customer service you will get at this establishment!