프로투르 비오마르 센사토리

Great AI hotel in an ideal location, a short walk from the beach in Sa Coma. Room comfort excellent and in the quieter adults area of the large complex. Food and drink quality was outstanding, with lots of choice. Food and drinks were available at all times of day. Lots of activities, with cycle hire included All the staff were friendly, welcoming and very helpful.

We stayed in adult only section and this was our second time here. We love it. Food is fantastic, staff super helpful and hotel is exceptionally clean. Drinks are fantastic and if you want a cocktail not on menu just ask, they will make pretty much whatever you want. I’ve not stayed in many all inclusives but I can’t imagine it being better than this. Entertainment was perfect for us as we don’t like anything overbearing (didn’t enjoy the comedian on Tuesdays but I’m sure others loved him). Some free bikes out front or bikes for €10 refundable deposit at clubhouse. Can’t comment too much on family side but the pool was very warm (heated) and there’s a nice little coffee shop and other restaurants. My only incredibly picky comment would be the spa pool is a little tired but I imagine they will update it. The gym however is fab and they have updated machinery even since last year. We no doubt will book again for next year! Very sad to be going back to regular life! The staff work incredibly hard here, they are clearly trained very well.

An absolutely awful experience, I wish we had never visited this hotel. The family part of this hotel was filthy. The pool areas were not cleaned during our stay and there were ants crawling on the floor where drinks had previously been spilt. We witnessed bar staff throwing remnant's of drinks, with fruit slices in them into the nearby bushes. B block was filthy with bird faeces on the communal hall areas remaining throughout our time here. Our first room smelt like sewage and there was a huge cockroach in the bathroom. It took a while to get this sorted and another room. The inter-joining room door was left unlocked and allowed guests next door access to our room. On day 3 our daughter got food poisoning/picked something up from the hotel and she has never been so poorly in her life. We ended up in hospital twice during our week's stay and her illness continued long after we returned. TUI are hiding the issues with this hotel and we have yet to have our complaint resolved (Feb 2025). We witnessed another child vomiting outside of our block and it is clear that this hotel needed a deep clean! I am shocked that TUI were aware of the illness spreading around the hotel and that it was clearly still affecting guests in August. I am disgusted by the Customer Service at TUI. TUI's Complaints and Legal Department make it extremely hard to contact anyone and are doing their best to deny responsibility for the issues at this hotel and the illness that was clearly spreading around making their guests extremely ill.

Travelled with our elderly parents. Mum was looking forward to luxurious, relaxing 5 star experience after having completed her cancer treatment and recovering. On arrival asked if possible to have a quiet room. Lady smiled and said yes of course. They were put in the 1st building, overlooking the kids pool which played loud music all day with children screaming and shouting. They could not use the balcony as far too noisy. They soon discovered air conditioning not working and tv not working. Asked if they could move and told no rooms available. My husband went online and could book numerous rooms if he so wished!! So after confronting the staff about the blatant lies they agreed to move them. They were moved to the 2nd building away from the noisy Pool area and were content with that until they discovered a leak under the sink had saturated some of their belongings. They then discovered the shower was also broken. Another day spent chasing up maintenance and trying to get issues fixed. On returning to their room that evening they saw cockroaches in the bedroom. They managed to catch 1 and photograph it. The staff were informed and said it is to be expected and there is lots of wildlife at the hotel! This is a 5star hotel they shouldn’t have even had this many maintenance issues let alone cockroaches! By this point my mum had enough and wanted to go home, my husband and I were trying to get them moved (again) staff being very unhelpful. Apparently all managers were off work and no-one could do anything. This was all super stressful, my mum ended up in tears and then finally a member of staff said he would help us. Long story short after a lot of stress and upset they were moved for a 3rd time. One of these incidents would have been bad enough in a 5star hotel and tui reps did nothing to help. The Spanish staff at the hotel are fabulous but they can not do anything other than refer you to tui who refuse to help! The hotel is definitely not worthy of 5star status. The adult section is lovely but the entertainment is not good. Everyone sits in silence in rows of chairs like an old people’s home until the entertainment starts. No atmosphere and very dull entertainment. The pool is too cold to use, it’s absolutely freezing, we saw so many people walk the first couple of steps and not want to go in. Food in the buffet was plentiful and laid out lovely but very poor quality. We tried several different meats regularly and all overcooked, tough and not nice. Entertainment in the family side much better, but you can never get a seat as so many people in there. Lots and lots of children running around. The hotels in the family area (both blocks) are honestly more like a 3star hotel. How they can justify classing these as 5star is ridiculous. The difference between the adult section and family is huge, there is no comparison. The family area was like an expensive butlins. If you are looking for a 5star luxury escape I would definitely not recomme

Visited here first week of may with my partner and 8 month old baby. I would echo what others have said about the check in - its a shambles. Expect to wait over an hour. We got off the bus struggling with our suitcases to finally be offered a hand by a TUI rep who took one case which although appreciative, didn’t relieve any pressure with 3 suitcases, a pram, 2 bags and a baby to hold! We were offered to join a few people in a shorter que to check in as we had a baby.. turns out that took longer than if we were to stay in the other line. Now onto our room.. we had a deluxe junior suite. Except there was nothing deluxe about it? It was dated (okay i can forgive this), firtly the fridge was broke. When reported a handy man came to fix imminently. Next was the air con - although somebody came to fix whilst we were out it still was not working properly and we then couldn’t turn it off! Next - the bath plug was broken. Meaning we had to wait for it to be fixed (again pretty quick) to bath our daughter. The toilet flusher was poor and worked as and when, one night it actually fell from the wall. It appeared it was not fixed to the wall properly. It got to a point we didn’t bother reporting anything more as three times seemed enough, by this point we were a bit deflated. This is not what you expect from a 5* hotel. TUI reps nowhere to be seen all holiday, nothing like other resorts such as Turkey’s TUI blue Grand Azur. Perhaps the management need to take a visit there to see how things are properly done. Food basic and so repetitive. It seemed as though there was the same thing most nights apart from the odd few different dishes. That goes for lunch and dinner. Food is not 5* standard you expect and as seen in other TUI Blue resorts. Understaffed in main family restaurant and so you end up sitting with multiple plates whilst having desert as nothing gets cleared until you leave. Staff are all very hard working, polite and lovely. We did try the Italian, my partners carbonara could be picked up WHOLE with one fork. The grill was nice but other than that I am really struggling to find many positives about this hotel unfortunately. Entertainment was repetitive however it is early in the season so can let this go. There is a kids ‘play room’ which i’d say is shoddy. A few pop up mini tents and dirty old toys. When i say a few i mean two or three.. Coffee machine in the downstairs lobby along with some stale biscuits on offer. Both times we went to grab a coffee there was no ‘normal sized’ cups, only espresso ones. Who is in charge or refilling these? The pool was nice, heated family pool. Lovely bar lady always there but im afraid i didnt take her name. She is worth her weight in gold. Overall, would i recommend? Not for the price no.

We are currently at the hotel. Room. We are in he adult area and the room is comfortable, modern and very clean. Only complaint is the foul smell coming from the bathroom plug hole. However, the stench is the same in town so not just a hotel issue. Food. This has been good although buffet , both, not as big a selection as you would expect. All has been fresh and OK. The coffee shop s small without much choice and we've used once. Bars. Standard. Pool. Freezing . No atmosphere. Entertainment. Comedian yesterday night was fantastic. Otherwise meh. As another guess wrote, the noise of an evening is unbearable in the adult area. Our first night be arrived tired and had a very loud singer giving us Tom Jones till 11. Average age this week is 70. When sat in the adult bar area it literally resembles a care home. I'm 57 and even I'm finding it a strain. Location is an absolute positive. A short walk into town and the beach. This has been the saving grace. Staff have been polite and helpful mostly. There is no atmosphere, no holiday feel at all! I don't know if there's an Entertainment team. OK for what we paid for 5 days we can't really complain. But I'm glad I'm not here longer.