This was our first time here, family of 2 adults with two kids, and such a good match. We received a professional welcome at reception, the customer service is a good hotel feature. 50 or so euros tourist tax charged as expected; However, the 20 euros refundable deposit for each towel seemed high considering their basic quality. We didn't have any issues finding sun loungers by the pool everyday. Lots of shaded and unshaded areas around the pool areas. We turned up when we were ready and had a choice of sun loungers. The beach is down lots of steps, or a steep ramp, but worth a visit in case you like it. Other than the beach, we stayed in the hotel throughout our stay. However we did not notice any daytime entertainment at all. There was ongoing music playing in the pool/bar background, and this created a fun atmosphere. All inclusive branded drinks were a standout feature (Estrella beer is really nice and refreshing!), including hot chocolate, cocktails, icecreams on sticks, also there was a good food selection in the restaurant. There were self serve drinks machines dotted around - so you can fill your own bottle or use their cups. Access for those of us with mobility issues? The hotel is built on a slope, but has ramps (and steps) in appropriate locations. Also, you may prefer to book rooms in main building which has a lift, unlike the annex which is towards the bottom part of the slope, away from main bits, and has no lifts. We were kindly allocated an adapted room on the ground floor, close to reception in the main building - perfect! We could access all areas required either by ramp or lift from there - great! However, we found that the 'flip down stadium style' seats for evening entertainment were not suitable for us. There were some benches there too though. The interior has a modern feel, and is very well cleaned. We visited towards end of season and it has that closing down feel, beach bar closed while we were there, and things were not being fixed/replenished, such as poolside shower, blue slushy machine etc. The best feature for us was the drinks and ice-creams included in all inclusive, and the worst part was that the snack bar was only available between 12noon and 6pm, with a very limited range of food. So we had to dry off and go in to the restaurant for lunch everyday. We had read many mixed reviews and they kind of all make sense to us now. We regularly holiday across Spain, all inclusive, and this is one of the better ones, so we intend to return.
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