그랜드 호텔 코큐멜라

My family of 9 stayed at the Grand Cocumella a year ago and we all wish we were going back this year! It's a magical place, from the kind and helpful staff, the beautiful gardens that led to spectacular sea views, the large, wonderful pool surrounded by the gardens, and the amazing breakfast room with treats galore! And we loved the tiny beach and jetty below with lounge chairs and colorful umbrellas, with steps into the delightful warm waters. It was a little piece of paradise, so relaxing after our busy day trips into Sorrento, Capri, Positano, and Ravello. We'll always remember our time there, our favorite stay in Italy!

Cocumella is a place that reminds me of what elegant hotels were like, timeless. With hotels catering for larger and larger audiences, the essence of hospitality has been forgotten. This hotel, Cocumella is an experience and one which is emotional and peaceful; from the rooms to the botanic gardens or even a reflective platform overlooking the sea. The feeling of welcome each evening we returned from Sorrento Town was very personal and connected. We never felt like a number, but were made to always feel like a special guest - likened to coming home to friends. Especially Guiseppe, the concierge who has been here for 30 years, gives you his knowledge and experience on what trips might be available and good restaurants to go to. A welcoming face who always seems to take interest in your day. I cannot recommend this hotel enough, intimate, peaceful but also located well for exploration.

Avoid the Grand Hotel Cocumella at all costs. We booked the Seaview Suite with Terrace and a Junior Suite for my newlywed daughter and son in law. Upon arrival we were treated rudely by the front desk, and when we were shown to the Seaview Suite there was pink mold under the air conditioner over the front door and black mold in the 60's style jacuzzi tub in the master bath, which also had a dirty hard plastic enclosure which was supposed to be closed around your body when showering. When I went to put my clothes in the drawer it was dirty and filthy, along with the stained pillows in the room. The room had an odor best described as dead monks. The chaise lounge chair wheels were peeling as was the wood by the outdoor tub. When the manager came up to my room he agreed things were dirty and the bathroom needed updating, but they had been too busy. The Junior Suite has two miniature twin beds pushed together made up separately, which would maybe fit small children. We decided we did not want to stay, and the manager, Michele, said we would not be charged. He is a liar and we have been charged for the Junior Suite, and they refuse to refund the money. Avoid this hotel, the Grand Hotel Excelsior Vittoria nearby is truly 5 star, was beautiful with great service, and cost us less.

We stayed at the Cocumella at the end of a 2 week tour around Italy and were disappointed. Before going into the details, I should say that all the staff were lovely. However, this hotel is rundown and needs some TLC! The lobby reeks of stale cigarette smoke and the corridors by the rooms looked dirty and sweaty - not what you would expect in a 5* hotel! Then, the rooms are small and outdated. We were “upgraded” from a two level suite to a new suite, however compared to other rooms we had stayed in that holiday this felt more like a Premier Inn than a 5* hotel! The beds were comfy, however the rooms felt bare and tired - the floor is cheap laminated wood and the walls plain. Additionally, we had to pay for water in the room, despite paying almost £700 per night - surely water is just a common courtesy in a 5* hotel? The interior of the hotel downstairs is also tired. The breakfast room feels like a 1970s prom, and we felt it didn’t accentuate the best parts about the hotel (e.g. the gardens and views of the coastline!). Additionally, I had a manicure; again, this was extremely underwhelming as the spa / gym area again feels tired. They couldn’t get the aircon to work in the gym - it felt neglected. There really is so much potential here if there was some investment! The hotel also kindly runs a shuttle into the centre of Sorrento everyday, however the shuttle doesn’t run between 1pm -4pm so if you go out for lunch you have to walk back to the hotel for 25mins. This is not what I would expect of a 5* hotel. The gardens, pool, tennis court and restaurants are lovely and really highlight the potential this hotel has. The Asian fusion restaurant by the seafront in particular is lovely and the staff are great. Overall, we were left with a bitter taste in our mouths having paid for a 5* hotel but not having received a 5* experience. If there were to be some investment into the hotel this could be THE place to stay.

Our family will return to La Cocumella. Exquisite in every way, a buffet breakfast TDF, and the amazing Chef Concierge, Giuseppe DiPietro, who arranged our unforgettable dinners in Sorrento, train to Pompei, and a private driver to take our family to Ravello and Positano. The restaurants are wonderful, especially the divine L'Agrumeto by the pristine (and quiet) pool and the staff very welcoming. The Cocumella beach on the jetty presents a view and breeze that will not be forgotten........we will return !

We came to GHC after ten days in Anacapri and Amalfi where we stayed in five star resorts that I thought could not be beat. I was expecting GHC to be my least favorite stop given I knew it was old. Well, this spot really was a delight. Our suite was large and had a two story outdoor area overlooking the resort and water beyond. The staff was top five I’ve ever experienced- they were so so responsive and endearing. The food was all made from the giant garden in the center of the resort which is stunning to walk through en route to the pool and beach. Every corner of the hotel has a surprise and delight. We took the sailboat for a sunset cruise and that was magic, definitely don’t miss that. Every meal was a ten. And it is a small resort, but still big enough that it feels comfortable and quiet. The bar overlooking the water is also amazing. Definitely go and embrace the old world charm. This hotel is right up there with the majors down the coast!