OYO 마리나

Never have I stayed at such a dirty disgusting place EVER, 11 of us arrived on Thursday for the bank holiday weekend as attending the National Scooter Rally until Monday ,upon arrival the desk was abandoned, one of our group was tx the codes for the doors ,we all proceeded to our rooms and after dropping off our luggage met in the bar area to gasps from each other about the state of each of our rooms ,not only had they NOT BEEN CLEANED ATALL,curtains were all almost hanging by a thread ,the nets were all yellow, cut and ripped ,dirty bed bases ,filthy carpets ,I had no kettle or even a chair to sit on ,rubbish thrown on top of wardrobe, rubbish behind the bed and litter still in the bin ,everything was in disrepair, bedside lamp not working and no light fitting in the bathroom, we were all disgusted, we carried on with our evening and the next day the manager requested full payment from us for the duration of our stay ,we handed over ,over £2.000 ,and I did question why the rooms hadn't been cleaned ,he assured me they had ,to which I stated AGAIN they hadn't he said the cleaners must just be going in and not doing their job ,surely it is the job of a manager to check this ,we did have clean sheets but the duvets needed the skip and so did the mattresses ,and we only had one hanger in one of the wardrobes for 11 people for 4 nights ,the tv was also water damaged and no remote either the view from my window was like a junk yard with all the disgarded and broken items from the rooms ,absolutely disgusting, some of the group have stayed before but said it now needs condemning as apparently being let out to asylum seekers ,NEVER WILL ANY OF US EVER COME BACK AND I HOPE ENVIRONMENTAL HEALTH PAYS THEM A VISIT EXTREMELY ANGRY 😠 😡 and felt not only ripped off but extremely unclean for 5 days and have not stopped scratching my arms in since I returned last Monday Afternoon

I booked this on 01/10/23, for 23/08/24. We were staying with friends at the same hotel. I paid in full. They cancelled my booking yesterday and upon ringing they said there was a hotel problem, today they’ve said it was overbooked!!! AVOID!

Just avoid. I’m quite tolerant of places and hotels but this shouldn’t be advertised as a hotel, it’s more of a hostel/halfway house. On arrival there was no one at reception, after asking someone that appeared who worked there how do I check in to which she responded “it’s nothing to do with me” which quickly followed up with “hang on actually” she did manage to find someone to check me in. The bloke who checked me in was nice enough but I knew as soon as I got to the room there would be trouble, he apologised about one of the guests singing who had been singing for “2 days” at the top of his lungs in the room across from me (and was still singing! - awfully might I add). When I got in the room it appeared bearable at first so I was fine with it but once I got in and settled I realised that it was actually filthy, thick dust everywhere including on ceiling fan which I almost turned on, I have allergies so they started flaring up. Again, as I said I’m normally quite tolerant and it was only for one night so I thought I’d put up with it, then I could smell ****! Someone was clearly smoking it in the building, and then the singing from the drunk guest started again and so I went downstairs to complain but there was nobody to complain to, I went outside and tried ringing the number left on reception multiple times but just got cut off every time, it didn’t even ring!. So I booked another hotel and left. It appears after talking to the taxi driver about my experience that the council has a contract with this place and is used as a halfway house. Not for tourists the only good thing about it is the location. I wouldn’t recommend to anybody!

Nice hotel however there are a few issues that does need to be picked up on by management they are as follow, making sure that there is staff on site 24/7 make sure the place don’t look abandoned like it did, the room was a nice size for two people however in the room I had found a dead insect on the wall, windows where filling up with water, the side of the window had a big big crack in, one window did not open, shower door broke, the heated fan was very unsafe, all these need to be done as a priority if you want to have better service and more customers, also need more then one cup for two people

Had to abandon our stay mid way, majorlynmisleading listings and terrible maintenance issues. Zero concern for cleaning or repairs. No working heating, leaks in one room everything broken. All the money seemingly has been spent on a street food area. We came here before when it opened as an OYO and it was great sadly no longer. Booked two Rooms a Double marketed as a Deluxe Seaview and a Standard Single. On the website these where shown to be modern rooms and the double actually having a double bed not twins put together. The standard single had water pouring from the roof anytime people above showered or used their taps. Mentioned this to staff and was told it wasn’t a concern as long as it wasn’t on the bed. The standard single had a 32 inch TV the deluxe had a broken 10inch. Which was weird. The single otherwise seemed to have been redone. So strange a basic room was much better than a premium one? The “deluxe room” had no working heating, broken lights, broken tiny TV, broken windows, holes in the walls, broken bathroom with broken floors, a broken hairdryer and filthy shower. The bed was meant to be a double but was made up of a soiled single and another single shoved together, carpet is threadbare, so much damage in the common areas and a smell of a full grease trap throughout. Which was off putting. The bar area as massively noisy all night on Friday until late, great it’s popular but not so much for hotel guests. It’s really confusing why not put a little bit of money in repairing I know it’s a really hard time for the industry at the moment but why market things as deluxe it is very misleading if they are lesser than your standard offering. Welcome was really friendly but beyond that not been able to really get any help only via *********** getting involved no one at the front desk otherwise. Repeatedly fobbed off by OYO support. Having had a great stay here previously but bemused. Would not be returning.

Took my daughter (5yo) for a couple of days in Sandown. Booked to stay in the OYO more due to low costs than anything else. It is very much what it says which is a budget hotel so no frills and very basic rooms but more than adequate for us. Had booked a twin but was given a double when we arrived. Could of been awkward if my daughter was older but no biggie on this occasion. Hotel is sited perfectly on the beach and close to all amenities. Friendly, helpful staff and great food close by in the street food huts. Music is a little loud but usually gone by 9-10pm and didn’t disturb our sleep but others may struggle. All in all, it is basic, rooms need major updating and decorating but we paid budget price and more than served our needs.