라살라 플라자 호텔

**"BAD: Beware of the 'Upgrade'"** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an "upgrade." He said that for an additional €25 per day, we could "upgrade," so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was "upgraded," would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'"**

In general, Hotel was very well maintained not only talking about maintenance also facility like window was so strong to protect all noise though we were in the middle of big festival ! Staff were helpful but was not initiative to share the information of festival Rooftop was plus! Amenity , no body lotion if you don’t ask In general! Sophisticated hotel and best location for beach and nice restaurants Enjoyed !

Poor transportation options from airport to hotel and hotel back to airport. The staff was not helpful in arranging transportation either to or from property.

Beautiful hotel with amazing rooftop, outstanding location, friendly staff, great breakfast. Our room was noisy due to festivities outside our window. Otherwise, it was great!

This hotel is lovely - and on a fantastic area. The staff are very attentive and the breakfast is excellent.

This is a very nice property in the old town section. If your thing is walking and enjoying the Pintxos bars this place is very hard to beat. Rooms are more than adequate, clean and luxurious without being too stuffy (old vibe), in fact design is modern. The staff is also very friendly and catered to all our requests in timely fashion. Highly recommended and would definitely stay here in our next San Sebastian visit....hopefully soon.