카마돌리 – 히스토릭 카피타노 컬렉션 – 알베르고 디푸조

넓고 깨끗하며 아침 식사가 매우 맛있는 훌륭한 호텔입니다. 가격 대비 좋은 가치

훌륭한 입지와 훌륭한 구조. 넓은 객실과 훌륭한 아침 식사

Unfortunately, our experience at this hotel was far below any acceptable standard, especially considering the price we paid. The first impression was disappointing – although check-in was stated to begin at 4 PM, we arrived at 4:20 PM and the room still wasn't ready. We were met with bags of linens and a cleaner who had just started cleaning. We were only able to enter the room at 5:20 PM, without any prior notice of the delay. Had we known, we would have stayed longer in Florence instead of waiting around unnecessarily. After finally entering the room, I was met with another unpleasant surprise – the bathroom floor was wet from mopping, and I slipped the moment I stepped inside. Given everything that had already happened, this was the final straw. Additionally, while the parking is technically nearby, it is accessed via a flight of stairs, which is extremely impractical if you have luggage – as we did. This information was not provided, but it absolutely should have been, as it’s crucial for many guests. An even bigger issue was the shared space – a kitchen and dining area used by all guests, located directly outside the rooms. Nowhere in the accommodation description was it stated that the rooms are within a shared apartment. Had we known that, we never would have booked our stay here. You can constantly hear other guests literally sitting outside your door, which does not contribute to any sense of privacy or comfort. The room also lacked basic amenities such as a trash bin, aside from a small one in the bathroom. And as an “apology” for everything mentioned, we received a voucher for their shops – which were closed every time we tried to visit. In short, a lack of transparency and a complete disregard for the guests. A huge disappointment and a poor experience I wouldn’t wish on anyone. It’s a shame, because this accommodation could have had potential – if it were managed by someone with more professionalism and respect for their guests.

The concept is to renovate village houses into hotel rooms while providing breakfast and other amenities in another building. The rooms were nice, not great, but I still loved the concept. Breakfast, lunch and dinner are served at the "Palazzo" a few hundred meters away on a semi-covered outdoor patio. Breakfast was excellent but in late September it can feel like camping out. Shivering while sipping your coffee is not quite a luxury experience. We were here on a bike tour. We have toured throughout Europe and many times in Italy. This is the very first hotel I have ever encountered which charges to store bikes in a garage: 5 euros per bike per night. We were there for 6 days. I could understand if we had e-bikes that needed to be plugged into a power source, but ours were just leaned against the wall - for 5 euros each per night. Also be aware that the pool is off limits unless you are staying in the Palazzo. And the nice outdoor patio, you can only use it if you buy drinks from the bar. Lastly the staff at the front desk were thoroughly disagreeable. It was as if they didn't understand that we were the guests and their job was to welcome and assist us, not that we asked for much more than room keys. Having said that, the restaurant staff were gracious, friendly and accommodating. Again, I loved the concept, but the execution needs some work. Would I stay here again? Nope.

Un' esperienza meravigliosa. L'idea di trasformare un paese stupendo in albergo diffuso è geniale. Personale gentilissimo e preparato,costituito principalmente da giovani sorridenti e disponibili. Camera pulitissima ed arredata in sintonia con lo stile medioevale del luogo. Cena e colazione da urlo,con prodotti bio del territorio ,freschi e in quantità illimitata. Da provare assolutamente

Prenotiamo un paio di notti presso la Torre giardino segreto b&b alla cifra di 205€ a notte. Al nostro arrivo ci viene detto che la nostra camera non era ancora pronta, ma che ci avrebbero sistemato altrove nella camera Mughetto al 1⁰ piano. La camera è molto carica di dettagli, barocca con travi a vista. Il bagno é piccolo, con la ventola non funzionante, un bidone preso senza dubbio a calci (da qualche ospite maleducato) che vorrebbe solo essere buttato e pareti sporche. Appoggiamo i bagagli e facciamo un giro in paese. Rientriamo dopo un paio d'ore e troviamo a centro stanza l'asciugacapelli (nel suo sacco) gocciolante, appoggiato a terra in una pozza d'acqua ed il nostro beauty col fondo bagnato sul coperchio del water. Chiedo spiegazioni e MARCO (Unica nota positiva del nostro soggiorno, che ringraziamo per la gentilezza e la comprensione che ci ha riservato) ci informava che era passato l'idraulico a sistemare il sifone rotto. Ha richiamato la signora delle pulizie a riassettare il bagno, sostituire il phon e portato il beauty in lavanderia a fare asciugare. Purtroppo le disavventure erano appena iniziate. Complessivamente abbiamo cambiato 3 stanze in 2 giorni (nell'hotel e al Portale del Transetto). L'esperienza del Borgo Capitano Collection si completa dalla colazione in giardino del loro ristorante con 13 gradi! Cosa che abbiamo fatto la prima mattina da incoscienti (e per fortuna con la giacca), ma che la seconda mattina abbiamo rifiutato richiedendo l'asporto. Appena seduti vi verranno dati due taglieri, uno con marmellate/miele/crema di nocciole e l'altro con vari tipi di pane e delle fette biscottate imbustate!!! Vi verrà chiesta la bevanda calda e se volete yogurt, successivamente da un quadro dovrete scegliere tra 3 colazioni. 2 dolci (torte o croissant) e 1 salata. Nota al ristorante, ci siamo recati per mangiare la fiorentina e abbiamo chiesto di mangiare al chiuso (nonostante ci fossero persone nel giardino a mangiare con maglioni di lana) veniamo accompagnati in una sala con finestre e porta aperte. Conto 110 € (senza vino) per mangiare al freddo. Non ci siamo. La beffa al check-out, nonostante tutti i disservizi, dei 4€ di tassa di soggiorno in contanti e senza ricevuta ci hanno fatto sorridere. Molta apparenza e poca sostanza. Tanti ragazzi giovani e volenterosi di accontentare il cliente, ma sono troppi i No.