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This hotel is very old and simply should be closed for demolition or total refurbishment. Plumping (all aspects) is shockingly poor. Food is good considering location but the overall experience is poor as the service staff are either poorly trained or simply do not care. There are some exceptions; Antonia our guide for 3/4 days was excellent and Aly (excuse spelling) and one other young woman whose name I did not note (Chilean/ Canadian) were excellent and without them this trip would have been a disaster. When Paula (Manager) is on duty the attentiveness of all staff increases but when she is on leave the ship simply simply starts to wallow. After changing our room (due to poor plumping) our second room only had one chair on the terrace and it took almost 10 hours for a second chair to be delivered. I could go on but will end by simply stating - even with a refurbishment we will take some convincing to return to this hotel whereas Tierra Patagonia is breathtakingly beautiful, service superb and staff are well drilled.. Difficult to comprehend how a group, charging these prices, can deliver such different experiences

Everything about the hotel was terrible. The staff was untrained and most spoke little to no English. See below for specifics: - housekeeping came to our rooms at the crack of dawn and would not leave the kids room until they gave them a time for them to come back - most nights when we got back from dinner (9/9:30 pm) the rooms were not cleaned or turned down. Two nights they were in there when we got back and we had to ask them to leave. - the dining room was horrifically understaffed. There were meals we had to wait for over 10 minutes for anyone to acknowledge us - had to get ourselves water and bread, no sugar/salt&pepper on the tables . . . - the dining room staff was not educated about the food and every meal there were mistakes on our order. It got to the point where we just ate what they brought us. Drinks took forever to arrive and the food was mediocre. - the two woman who managed the place were absent and the head manager would walk around watching people getting their own bread and not work or get involved - it was strange.

We are an active couple and are always up for a challenge. We therefore decided that we would like to hike to the summit of Cerro Toco Volcano. Without the detail, the hotel did not follow basic safety protocols. The pain I felt was the worst I've ever felt and I truly was worried that I might die. The staff and hotel manager attempted to cover it up. Once the owner was alerted, I was provided a full refund for our 5 day stay. The owner offered an additional $10,000 refund for our stay at Tierra Patagonia. I refused that refund. As an owner of an adventure business myself, I preferred to ensure that the safety protocols be adjusted so that others didn't face what I faced. I was told that I would get a copy of the incident report as well as evidence that the protocols would be adjusted. I have now been told that they will not share any changes that they are making and I feel it my duty to share this experience with other travelers. The staff and location are great. However, please do not trust that this hotel will be responsible for your safety. Come prepared, educated, and be safe.

Tierra Atacama was an amazing experince. Friendly staff, gourment cuisine, fab facilities and excursions into the Atacama Desert are out of thos world.

My wife and I stayed three nights at the Tierra Atacama in July. We have stayed in a good number of world class hotels everywhere, but this one stands out for both of us. Aside from the property itself, which is built in an attractive and expansive modern style in keeping with its environment, and the rooms, which are very well appointed and equipped with more or less every comfort, including a humidifier and even two showers, one outdoors and one indoors, the main reason we loved the Tierra Atacama so much is its staff. Mostly young, they were, without exception, always cheerful and welcoming, and incredibly helpful from our arrival at the airport to our departure. Nothing seemed to be too much for any of them, especially Christiam, and we felt extraordinarily well taken care of throughout our stay. Room and laundry service were very good and efficient, with a nightly turn-down service, and laundry returned the same evening. A free hotel car and driver were available for guests who did not want to walk the 20 minutes or so into town. A goodie bag is provided for guests, which includes a very useful stainless steel water bottle, a reusable snack bag and a neck/head warmer. Our room also had a mini-fridge stocked with free beverages. Dressing gowns, slippers and essential toiletry items were also supplied. Sunscreen, snacks and filtered water for excursions were freely available from dispensers in the reception/lobby area. The other outstanding feature was the food. We were on a full board package, so all meals were included. In our experience with full and half board, hotel catering is very rarely memorable; the menus are often not very varied and the house wine list rather average. We couln't say any of that about our meals at this hotel, all of which were very good, and one or two of which were truly excellent, even memorable. In addition, the house wine selection included with our meals was hard to fault, made up of excellent Chilean wines, of which we particularly liked the Sauvignon Blanc. On arrival, we sat down with the hotel's excursion manager, and arranged a very full tour schedule for the two whole days we would be there. We did two half day tours on the first day, Valle de la Luna and Laguna Chaxa in the Salar de Atacama, a flamingo reserve, returning for lunch. On the second, we did a full day excursion to the El Tatio geysers with an excellent and generous picnic lunch by a beautiful wetland full of wild vicuña and bird life, including andean gulls, ducks and waders of various kinds. Our guides and drivers - Paola and Edward on day one, and Cathe and Pedro on day two, were exceptionally friendly, knowledgeable and helpful, and we are very grateful to them for making our visits to the extraordinary natural wonder that is the Atacama truly memorable. We would go back heartbeat and look forward, on this showing, to visiting the Tierra hotel in Patagonia.

Over the last 10 years, we have been fortunate to travel to some lovely resorts. We’ve stayed at Ritz Carlton and Four Seasons in the US and abroad. Tierra Atacama is hands down the best resort we have ever been to. And this was truly the best vacation we have ever had. The accommodations, which are newly renovated, are stunning. The Suite included private airport transfer and daily private excursions. Our guide, Catherine, was AMAZING! She pushed us to peaks and hikes we never thought imaginable. She curated and combined excursions - giving us the opportunity to ride horses through the great dune. The staff are genuinely the nicest people. They are truly interested in what excursion you’re embarking on, how your meal was, they remember what wine you liked. The spa is incredible. The pool, hot tub, steam & sauna are such a pleasant addition after the excursions. The spa team is great & the massages are fantastic. The reception staff are so attentive and kind. Carol took such good care of us the entire time. Maria, the site general manager, is so kind and personally met us multiple times & even walked us to our transfer out. Carol even prepped for us to have coffees and treats at 5am (after the moon had set) for us to do our own Star gazing. The night reception gentleman turned off the lights to give us the most incredible view of the night sky. We traveled to Atacama for our 10th wedding anniversary and this was the most spectacular trip. We cannot recommend it enough and if you are looking for a unique location for adventure and luxury but with the most personal touch, this is your place.