캔들우드 스위트 샌 마르코스, IHG 호텔(Candlewood Suites San Marcos)

Room nice however no blow dryer in room. Receptionist behind a wall and you had to call Out to get attention for help.

The room was clean and nice to stay in. It was very roomy. Staff was pleasant and helpful. We will stay at this location again if we go back that way.

Housekeeping never came to our room and all the toiletries were used when we arrived. Trash still in trash cans

I called 0ct 11 to confirm my reservation. They confirmed. I called Friday Oct 13th in the afternoon to tell them we were going to arrive about 11pm. They said that was fine. We called about 9:00pm to tell them we were going to be even later. They said that was fine. Arrived at 3am and they said the reservation had been canceled 3 days prior. Huh? I was super annoyed.

There was no one available to check us in when we arrived, carpets everywhere were moist/damp, our room has no shower curtain and tub wouldn’t drain. We aren’t fancy, but basic things should Function when you pay for Lodging- we had two rooms also. The area wasn’t great.

The room was dirty and outdated. The tv was so little. Bathroom tubs have mold around them. Dirty floors. Coffee pots in rooom, 1 pack of coffee for 2 people and no water to make the coffee. They offer free coffee in the area up-front, but I may not be able to go get it. The food for purchsse is so expensive. So you have to go out of the building to get something. Too expensive hotel for what they offer. The outside of the building looks horrible.

Paid for 2 beds, got there and only had one queen for 3 people. Called the front desk, staff was rude and told me hotel was overbooked and couldn’t give me what I paid for. Was told I would just have to use the room that was given to me. Found hairs all in the bed so we all had to pile in the bed and sleep on top of everything due to all the hairs . Will never stay there again!!

Our stay at Candlewood was booked almost a month ago. On the morning of our arrival I received a call stating the property was overbooked and we were going to be transferred to their “sister” hotel. No big deal, we just needed somewhere to stay after “move in” day for oldest heading off to college. We ended up staying at Candlewood, our original reservation and it was terrible. The room was dirty; hair on the pillows/ bed, floor in bathroom, and in the tub. We were exhausted so we kept the room but won’t be returning.

Hotel is old. Smells musty; rude desk clerk; no batteries in remote for tv; people at swimming pool playing music loudly; you can hear footsteps from rooms above