벨에어 선클럽 호텔 카보스

접수원 이름이 뭔지는 모르겠지만, 그는 백인 멕시코인이었어요. 그는 영어를 아주 잘했고, 아주 좋은 사람이었고, 사람들을 따뜻하게 느끼게 했어요.

我選擇的是便宜房型，房間設施一般，但是外面的環境真的太美好了，服務超級好，全包的餐食酒水也很不錯，適合情侶，真的推薦！

아를레트(리셉션), 호드리고와 헤수스(웨이터), 알도(레스트 아야미) 그리고 하우스키핑 소녀들의 즐거운 숙박과 훌륭한 서비스에 진심으로 감사드립니다. 음식, 음료, 객실 상태가 좋습니다. 곧 다시 돌아올게요

우리는 결혼기념일을 축하하기 위해 라파스에서 왔고 Bel Air Sun Club Los Cabos에서 즐거운 시간을 보냈습니다. 우리가 도착한 순간부터 호텔 수석 컨시어지 마리오가 매우 전문적으로 맞아주었고, 호텔에서 제공하는 모든 활동에 대한 정보를 알려주었습니다. 저희 객실은 매우 넓고 깨끗했으며, 바다가 잘 보이는 멋진 전망이 보였습니다. 가격 대비 훌륭한 품질과 고급 호텔의 모든 혜택을 제공합니다. 우리는 시설과 서비스에 매우 행복하고 만족했으며, 우리에게 서비스를 제공해 주신 모든 친절한 직원에게 감사드릴 뿐입니다.

My husband and I recently booked what was advertised as an all-inclusive stay at Bel Air Sunclub Hotel in Cabo San Lucas through ******* for June 27–July 1, 2025. Sadly, this trip turned into a major disappointment. Upon arrival, there was no receptionist at the front desk. After waiting several minutes, a staff member redirected us next door to the Krystal Hotel to check in—strange, but we complied. After a confusing hour-long check-in process, we were told that although we had booked through *******, our package was not all-inclusive, and we would need to pay additional money for food, drinks, and amenities. We were shown a reservation under a completely different name, even though we provided our valid ******* itinerary and proof of purchase. Despite our efforts and multiple attempts by ******* support to contact the hotel, no one was available to assist. We eventually checked in just to avoid being stranded, only to be denied access to basic hotel amenities, including beach towels and the pool. We were treated as second-class guests because we "only paid for breakfast" (which we did not—it was sold as all-inclusive). The room provided was not in the main hotel area but rather what felt like an off-site residence, far from the beach and amenities. Worse yet, we saw other guests experiencing the same scam bookings labeled "all-inclusive" being downgraded on arrival unless more money was paid. This appears to be a pattern, not an isolated incident. We checked out early and found another hotel that actually treated us with the respect paying guests deserve. As frequent travelers, we’ve stayed all over the world and have never experienced this level of misleading advertising, poor customer service, and blatant disrespect.

This place is a gem. It has the best staff I have ever encountered in an all inclusive resort. Many thanks to Julian ( poolside waiter) for going above and beyond for my birthday. Our favorite restaurant was the Grill. Not everyone can go there. It depends on what package you have. Their breakfast of eggs Benedict is amazing. The buffet was okay. Definitely try the omelette and the crepe station they have . Avoid the hotel gift shop. If you go across the street from the Bel Air check in to the hotel, press PB in the elevator. This will bring you to the floor with a pharmacy on the left. Much better prices on sunscreen, etc. You can get a lot of controlled medication over the counter as well. I got lidocaine 10% gel for my mother's knees. You can order food by the pool. The fish tacos are out of this world. The Bel Air rooms had a crappy shower pressure and heat. The room was a little banged up. It did have a full kitchen with the suite but no cutlery or dishes, except a few glasses. I would totally recommend this place for the hospitality, amenities and price. Hope to go there again next year! The whale watching from the resort rooftop bar was amazing 🤩