로열 솔라리스 로스 카보-

We stayed at this all-inclusive resort expecting a relaxing and fun getaway, but unfortunately, it fell short in several key areas. Cons: • Plumbing issues: We had problems with the plumbing in our room, and when we brought it to the staff’s attention, they were unwilling to switch us to another room. It felt like our concerns weren’t taken seriously. The photos attached shows the plumbing issues. Toilet was running yellow/brown water, the sink was running yellow water, and the shower was not draining. All those photos were shown to the staff and they informed us to keep the water running for 5 mins until it’s clear. It did not clear so we demanded to be moved to a different room. • Food was mediocre: The buffet was average at best, and while the resort advertised other dining options for dinner only, those restaurants were reservation-only and not open during our stay — very disappointing. • Lack of activities/amenities: There wasn’t much to do on-site, and the limited amenities made it feel more like a basic hotel than a full-service resort. • Unhelpful staff: Most of the staff were not proactive. We had to initiate every interaction — they rarely approached us or offered help unless we went out of our way to ask. Pros: • The bartenders and servers were the highlight. They kept the drinks flowing, were friendly, and made the best of an otherwise underwhelming experience. Overall, the resort has potential but needs serious improvements in customer service, facilities maintenance, and dining options to be worth recommending.

Excelente para una estancia de 5 días, no me aburrió la comida. La playa es bellísima y la sesión de fotos es garantizada.

位置很好，酒店稍微有點舊，服務中規中矩，餐食還有提升的空間。

Necesitan actualizar sus APP para la reserva en los restaurants que tienen para la noche, el menu era completamente diferente al que vi en la APP, las bebidas preparadas malisimas, como que las hacen con lo mas barato, probamos varias y toda malisimas. La comida, mas o menos les falta mas variedad en el menu, su personal super amable, todos los meseros super atentos y amables. Hacen mucha diferencia de los clientes extranjeros contra los nacionales lo cual vi bastante mal, es buen Hotel y sobre todo tiene muy buena ubicación.

Great staff, everyone was very friendly, beautiful view. There wasn’t enough restaurants, I expected more seafood. We couldn’t really enjoy the pools in the evening because they closed early. After running around all day, we expected to be able to enjoy the pools.