Hotel Spero, Vignette Collection

Deducted 1 point from location as there were too many homeless people around that made us not feel safe when walking in or out of the hotel. The room itself were big enough for 2 people and I would commend the staff for being so accommodating helping us to check in early and checking if they have an available twin room available instead of just giving us a King bed when they noticed we were 2 friends together. No bellboy in the hotel so be prepared to lug all your luggages up to your room. They have free breakfast/snacks in the morning and coffee/tea. Overall satisfied with my stay!

terrible service… checked in at almost midnight… aircon wasnt working and took an hour to change room…. had paid for the breakfast at time of booking but was told that its not included receptionist was rude breakfast option was limited with no egg in continental bf

I reserved a five-day stay at this hotel through their official website, specifically booking a king-size bed room and paying over CAD 2,000 (approximately CAD 440 per day). However, upon arrival, an Asian front desk employee with white hair informed me that the room I had reserved was unavailable because all such rooms were fully booked. Instead, I was given a small double room with two twin beds. The replacement room was in deplorable condition. The refrigerator and television were broken, and the lights were out, leaving the space shrouded in darkness and coated with dust. The room was nearly uninhabitable due to a strong, foul odor and an overall lack of proper ventilation, making it almost impossible to breathe. Despite being aware that prices were significantly inflated during this exhibition week, I was willing to tolerate higher costs—until I experienced severe discomfort. After using the provided linens and towels, I developed severe itching and an allergic reaction. That first night, I barely slept due to the conditions in the room. At midnight, I informed the hotel of my decision to check out early, and they initially promised a refund for the remaining days. However, after I left, they reneged on their promise and refused to refund me for the remaining four days of my stay. I suspect that the front desk employee was instrumental in this dishonest decision. While I do not wish to single her out, her behavior reflects a level of greed and unprofessionalism that is simply unacceptable. The hotel’s online images are misleading, and the reality is far from what is advertised. I strongly advise potential guests to reconsider booking here. If you do choose to stay, be prepared for substandard accommodations and an inflexible refund policy. This experience has been one of the worst in recent years, and I will not forget the appalling service and unethical practices I encountered. Sincerely, 我通過該酒店的官方網站預訂了為期五天的住宿，特別選擇了大床房並支付了超過2000加幣（每日約440加幣）。然而，當我抵達時，一位亞裔白髮的前台員工告知我，因為所有的大床房都已訂滿，我所預訂的房間已不再可用。取而代之的是，一間只有兩張單人床的小雙人房。 這間替換的房間狀況極差。冰箱和電視都已損壞，燈也不亮，使得房間陰暗且滿是灰塵。房間內彌漫著強烈且難聞的臭味，通風不良，幾乎無法正常呼吸。儘管我知道在這一展會周的價格大幅上漲，但我仍願意承受更高的費用，直到我遭遇極度的不適。 使用了提供的床單和毛巾後，我出現了嚴重的瘙癢和過敏反應。那晚因房間狀況極差，我幾乎沒能睡好。午夜時分，我告知酒店我要提前退房，他們最初答應退還剩餘天數的費用，但在我離開後，他們又反悔，拒絕退還我餘下四天的房費。 我懷疑這位前台員工在這次不誠實的決定中扮演了關鍵角色。雖然我不願意單獨批評她，但她的行為展現了一種極端貪婪和不專業，實在是無法接受。該酒店的網上圖片具有誤導性，實際情況遠非廣告所宣稱。 我強烈建議潛在客人三思而後行。如果你決定入住，請做好遭遇低品質住宿和嚴格退款政策的準備。這次體驗是我近年來最糟糕的一次，我將永遠不會忘記這次可惡的服務和不道德的做法。 此致， 私はホテルの公式ウェブサイトを通じて5日間の滞在を予約し、キングサイズベッドの部屋を指定し、1泊あたり約CAD 440、合計で2000カナダドル以上を支払いました。しかし、到着時に白髪のアジア系のフロントスタッフから、予約していた部屋が満室で利用できないと告げられました。代わりに、ツインベッド2台の小さなダブルルームが用意されました。 代替の部屋の状態は極めてひどいものでした。冷蔵庫とテレビは故障しており、照明も消えており、部屋は暗く埃だらけでした。部屋は強い悪臭が漂い、換気も悪く、呼吸が困難なほどでした。展示会の影響で料金が大幅に上乗せされていることは承知していましたが、それでも私はその高い料金を我慢するつもりでした。しかし、極度の不快感を味わったため、耐え難い状態となりました。 提供されたリネンやタオルを使用した後、激しい痒みとアレルギー反応が発生しました。その日の夜は、部屋の状態のせいでほとんど眠ることができませんでした。深夜に早めのチェックアウトをホテルに伝えたところ、最初は残りの日数の返金が可能とのことでしたが、私が退去した後、その約束は取り消され、残りの4日分の料金が返金されませんでした。 この不誠実な対応には、フロントスタッフの関与が大きいと疑っています。彼女個人を非難する意図はありませんが、その行動は極端な貪欲さと非専門的な態度を示しており、全く受け入れがたいものです。ホテルのオンライン画像は誤解を招くもので、実際の状況は宣伝内容とは大きく異なります。 このホテルの予約を検討している方には、十分に注意し、再考することを強くお勧めします。もし宿泊を選ばれる場合は、低品質な宿泊環境と厳格な返金方針に直面する覚悟が必要です。今回の体験は近年で最悪のものとなり、私はこのひどいサービスと非倫理的な対応を決して忘れません。

Hotel is located near the homeless district. We found it quite surprising how many homeless people there were in the surrounding area. Hotel feels a bit dark. But in general meets a basic level. Clean showers coffee table bed etc..

飯店有點老舊，洗澡時上面會發出很大的聲響，飲水機也會！房間有點略小，但住起來還算舒服，算是會再回訪的飯店