라가치오 호텔 마운틴 레지던스

First time back since our honeymoon ten years ago. We wanted this to be a 10-year anniversary celebration treat. It was such a let down. We stayed for 4 nights in total with a the stay being a trio of two halves. The first two days the staff and service was generally very good with the usual attention to detail. On our third night we had the arrival of guests above us. We could hear EVERYTHING they were saying and their stamping about kept us awake until gone 2am. I asked to change rooms for our final night but was told that there were no rooms available…the caveat being that there were on the first floor but that these were ‘clean’ rooms and so we couldn’t use them?! Our last night was spent waiting for those above us to go to bed before we could; around midnight in the end. The service I received from the receptionist was abysmal in regard to the issue I raised about the rooms. We paid a heck of a lot of money for this stay and it was ruined by her responses and the lack of empathy. Rooms WERE available and could have been used. The breakfast throughout was disordered and chaotic; the lady hosting got multiple orders wrong and was extremely abrupt. We stayed out of peak season and the service requirements were by no means overwhelming in the slightest. Finally the ‘private dining experience’ offered from their chef was over-priced and extremely bland. On a positive note (!) Andrea is a great asset to the hotel. A very positive and likeable guy. I can never see us wanting to come back here again and we feel really disappointed with how relatively poor the hotel is for the premium you are expected to pay.

What a wonderful hotel. I loved our room. The design is brilliant and very efficient but at the same time incredibly comfortable. The closets were also designed to accommodate guests who are traveling with gear, whether it is climbing, hiking, skiing, etc. The staff was great and loved the bar area, very warm and inviting. We did not have dinner here but the breakfast was a feast. I would strongly recommend staying here.