I expected better service. Getting to the hotel, it was upsetting, I had to wait behind a double sliding door calling reception to let me in in order to check in. There was nobody at the reception desk, I had to walk in when one of the other guests walked out. Waited about 30 minutes to be checked in. Brought my luggage into the room and realized it had not been cleaned yet. Back to reception desk, I was given another room went to transfer my luggage to the new room and it was in the same condition as the previous room. At this point I was upset, I was running late for my grandmother's funeral and didn't have time to go back and forth to get a clean room. I left my stuff behind one of the staff members offered to transfer everything to the new room. He even put my food in the refrigerator and put my flowers in water.
번역