이코노 로지 인 & 스위트 다운타운 샌안토니오 리버워크 지역(Econo Lodge Inn & Suites Downtown San Antonio Riverwalk Area)

There was nothing great or wrong about the hotel room. I arrived at night and wouldn’t recommend walking around that area alone in the dark . The listing states a $50 security deposit but I was charged a $100 deposit and trip.com customer service agent contacted the hotel on my behalf. I left at 11am and prior to leaving there was 2 separate knocks at the door to serve as reminders check out was at 11am. On the Charming side. Around at 11pm I decided to grab my self an ice bucket which was located on the first floor, after I got my ice bucket and headed towards my room a young mother sat on the stairs smoking a cigarette with her two lil girls. And as I passed I said to the girls “excuse me young ladys” as I got passed them, the young mother apologized and told her there was no need for an apology , smiled and continued on my way . I could hear one of the girls ask her mother why I referred to her as a young lady, the mother replied with because one day your grow up to be a beautiful lady. The lil girls laughed and laughed, which brought forth dad. Asking his family what was all the noise outside about? The girls said with excitement that their mother had said they would grow up to be beautiful … and don’t know what else was said because by that time I entered my room. But the sound of the two “young ladies” laughing and laughing, did make me feel better. When I woke, the day light revealed an industrial area of San Antonio TX I had never seen before. I would stay there again.

Great place people are awesome

Not as pictured at all. I've stayed at other econo lodges before that was cleaner and nicer. When I arrived, I was very disappointed with the location but wanted to give the benefit of doubt and inside was just as run down and gross smelling. I told the staff I was not going to check in and they refused to work with me on refunding. I would've been okay with paying a cancelation fee but they charged the entire reservation 2 nights amount.

The best part of the room was the beds were extremely comfortable! That being said, the deep mattresses were covered in plastic and the sheets were too small, so constantly came off as soon as sitting on the bed. Hot water was hard to find on shower handle/dial, but we finally found it on the 3rd day of a 5 day stay. Plenty of good/decent towels but no wash cloths. Fridge was mostly clean but smelled bad. Walls were quite dirty. Only saw & killed 1 cockroach the whole stay, which was good. We never ate breakfast there. Seating was for like 12 ppl & counter for breakfast was quite small, so figured selection would be small, too. Would not allow us to stay past check out at 11am, so we're now sitting in the airport for 5 hrs before our flight.

We really enjoyed our stay here. I don’t know why people give this place bad reviews.

Upon entrance hotel room was excellent, smelled super clean ! The amenities were great.I will have to say the bed sheets and the towels smelled ALOT like grease! I could not stand the smell when I was in bed. The shower curtains also had mold !

Services and staffs were great. The toilet paper holder was loose from the wall. the outlet beside the beds didn’t have electricity.

No hot water night of check in, but water wasn't too cold, so we weren't too concerned. Next night, there was no water at all. We were not notified by anyone. We called the front desk and told them. They said they were aware of the situation. It was a city problem and they were working on it. We asked if we would be able to check out early for a partial refund. They said no. The best they could do was offer us an additional two hours for checkout the next day and that the water would be on. Next day, we still did not have any water. When we went to check out, the person at the front desk said the water was on. It wasn't. The water was running at a low trickle and extremely cold. Hotel continued to refuse a refund and stated if we had tried to leave the night before, we would have received the refund. I explained what we were told the night before. Staff made excuses. We were then told to contact the third party we booked from since the hotel could not offer a refund because I did not book with them directly. I contacted the third party. The third party contacted the hotel, and the hotel continued to refuse a partial refund. Once a complaint was made online, hotel claimed they tried to find us other lodgings. They did not. No offer was ever made. No notices were posted, no letters given to customers about the situation, no other options were present. Never booking this hotel again.

No water for a period of time and no hot water so we had to check out a night early and find a new hotel.