에일란 호텔 & 스파 어센드 리조트 컬렉션(Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection)

酒店非常好，工作人員友好熱情，房間很乾凈

We did not hace Shampoo or Conditioner in the shower. We requested Valet parking and was not kept in Garage. Vehicle was wet and hail hit on Friday Night. Check out time policy is not good. 10 am. Checkout

It was a nice hotel. I expected the cleaning to be a bit more detailed. As you could see drink stains on the furniture.

A hidden gem tucked gingerly away in the limestone cliffs of the Texas Hill Country ——north San Antonio La Cantera area. It’s more than a hotel and more like a village of modern condos with the Elian as its centerpiece. What an inviting oasis just minutes from fine dining, high-end shopping, and `relaxing spa treatments.

The experience was great staff were outstanding, if I’ll would add something that I dislike is the check out being so early and staff knocking at your door at 9 am that was the only disappointment

Location was excellent for park adventures and shopping. Food and beverages all in walking distance

What took me by surprise was that the parking was not included unless we attended a presentation about their “time share offers”,if we attended we were offered a voucher to cover the parking cost. Found this to be distasteful. Employees we interacted with were polite. Service at the restaurant was slow because of few service personnel. They do not clean the room throughout your stay. Overall it was ok but I would not stay there again.

The hotel itself was beautiful, but when i checked in they informed me that my room was downsized because of a booking issue (through *******), and that they didnt have any parking option besides valet (i did not see any mention of this during the booking process). They had a cover hold charge for covering any potential damages that was nearly as expensive as the room itself. We finally get to our room we were staying in and the A/C was apparently out on the whole floor. The receptionist told us that the repairman would be coming in an hour or two to get it started again (it was already past 2 am at this point) and didn’t offer us a fan or change of room and just told us to wait. We went the enter night with the room being 80 degrees, too uncomfortable to get even a minute of sleep. When we went to check out in the morning it was a new receptionist and she waved the valet fee for us in way of apology for our experience, but would not like to see myself staying here again.

I really enjoyed my stay at the resort. The reviews had me nervous, but this was an amazing stay. Bed was comfy, pool area was nice and the water stayed cool being that it is hot. Many dining options, beautiful rooms, & so many amenities that I didn’t get to use. I can’t wait to go back in the future. It was definitely well worth it.