Comfort Inn & Suites Airport

The GM Ryan does not do his job he has everybody do his job for him, no shower curtain in my room, one elevator worked, had to go downstairs for ice on the first floor from the 4th floor, staff outside smoking eating popcorn versus tending to the customer. I was on vacation and felt like I was actually a worker at the hotel. Never again, no matter what name there under I'll remember the address. I will not be revising my review you can't tell me what to say I didn't mention prices. Thank you

Comfort Inn & Suites Airport San Antonio 1. Long black hair on bathroom floor 2. Stain or dirt on bed bottom sheet, luckily by my feet. 3. No microwave in room 4. Fridge not cold 5. Work out room was temporarily closed 6. Only garbage can in bathroom 7. Iron, no ironing board 8. Ice maker on our floor wasn’t working 9. Breakfast area was going to be going under renovations so it was moved. -Microwave didn’t work, milk almost gone, coffee was gone, no hot water for hot cocoa, tea or instant oatmeal, only a few sausage patties and they were lukewarm at best, no toaster for the bread, mix for the waffles but both waffle makers were out of order, the yogurt and hard boiled eggs were left in old room to be remodeled that no one could access. This was all at only 7:45am and no one watching room to do refills. Scrambled eggs were warm but running low. Asked for manager when I was leaving but he wasn’t in yet at 8:45 but was due to be there at 8:30. 10. Other people I encountered: One couldn’t get back in her room as the door wouldn’t open. She said she also didn’t have a shower curtain, etc. Another lady said they ran out of toilet paper and she had to go to the store to get more. 11. Internet was AWFUL and we kept losing connections continuously to the point we just gave up 12. They are working on remodeling and the 4th floor was looking nice but was not double checked to make sure everything 13. Tried calling Mgr &person disconnected me. Called back and no answer

Lack of cleanliness, shower didn’t drain well, stops in over ankle deep water for shower, floors stained and shower head height was under 5’8”. Would not return

Our stay was not good. It all began with our arrival. It seems ridiculous that check in is 4:00, that’s half of the day done! For that time, the price should be less. The pull out bed also had no bedding and the mattress was stained. The front desk people were anything but helpful. Both times, check in and check out, we were met with faces that seemed to say we were a bother. Never again will I stay at Choice hotels, it’s our first time and it was horrible.

It was in a quite location. The bed was super comfortable. It is pet friendly. Good breakfast.

This is an ok hotel, but I expected it to be nicer for a Comfort Inn. Our room had a horrible smell, the hotel was dirty, and the gym was out of order, and the breakfast was small.

Our stay was excellent. Clean rooms and a very comfortable bed. My special request was honored. Only setback was there was no laundry service. No washer. I had just taken my laundry in hoping to wash it at my stay. Unfortunately, it was out of service and no shuttle service, which i was told they had shuttle service when i called prior to my reservations.

Comfort suites is an affordable stay (as we don’t expect much) but always love how clean and comfortable the beds are. There was a line, 8 guests, and 3 guests that were already checked in that needed (1) Their AC looked at and the ONLY attendance left us, the 8 guests at the Checkin to look at her AC (she’s not maintenance so we talked amongst ourselves wondering what that would do) (2) A guest key was no longer working (3) A guests fridge didn’t work By the time I checked in, about 25 mins later I informed the young female attendant that she was doing a good job. The rooms and hotel needs some updating, paint, carpet, etc, but REMEMBER how much you’re saving before you complain, right?!! Very comfortable beds for me and my son. Served our purpose with a 2-night visit.

Second week in a row to stay at a Comfort Inn. Last week in Fort Worth West. Both had internet problems. This one even had a printed in room card with phone number of provider to call rather than local staff dealing with problem or providing reliable internet service. It will be the last time I stay with them.