Chic Urban Downtown

Scam There was no property to stay at. I arrived very late due to flight issues and was left in the middle of a dark neighborhood with no place to stay and no vehicle to get anywhere else. While the phone center did refund my money, I was still left to fend for myself at 2am in a dark neighborhood. Only to discover 2 days later that the property was still being advertised as available. I ended up having to spend three times the cost on a last minute stay at a hotel and Vrbo doesn’t seem to care or help with that cost. I have never had such a bad experience with Vrbo or any hotel. The fact that your agent offered to have me book a new reservation at 2 am not realizing it would still not provide for the night I was currently in, was frustrating. TBH, I am normally a positive, go with the flow, it’s no big deal kind of person, but the multiple failure points on this one make me appalled for your companies training and design. I am hoping you can figure out ways to improve the screening of your properties and process for your customer service.