There is a lot to recommend this hotel. Beautiful building, superb design throughout, inventive food and good staff in the restaurant. However the Reception staff are surly and the housekeeping staff forgetful. Despite booking this six months in advance, our Malvasia Junior Suite (appears to be Accessible) overlooks the bike park; has a single sink, no bath, is quite dark and is at the top of the stairs despite having asked for a quiet room. Whilst the room decor and bathroom are very good there are some omissions like no conditioner and a faulty toilet that continually has water running. I phoned the day before to ask for a Suite called Tempranillo and was told the hotel was full. I personally would have thought having booked six months ago that we might have been allocated a decent suite. In asking for the Manager on Friday I was told they were off work till Monday. Furthermore the receptionist proceeded to argue with me about the room view telling me no room had a view. Given that I had booked a second room called Viura this was not really true. That room has a view of the gardens and mountains beyond. On our second day there were no bathroom mats put in the room and wet towels in the basket were not changed on night one either. The two small bottles of water in the fridge were not replaced and Reception told us you only get two bottles on your first day. No more than that. Overall I would recommend the Palacio but they really need to train their staff better.
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