더블트리 바이 힐튼 세인트 폴 다운타운

房間沒有水 需要跟櫃台索取 浴室有上一位房客使用的肥皂 房間燈光昏暗 電視老舊 整體比預期中差 但是同等價格比起其他的飯店算是非常不錯了

Booked and informed them of a late arrival and my room was still given away. Had to walk to another hotel at 2am.

Hotel staff was nice, the main areas of the hotel seemed nice as well. The check in situation isn’t ideal with the small area for cars to park in. I’d recommend parking in the ramp next door before checking in. Room was okay ish, the bathroom was dirty, hair in the shower that wasn’t ours. We found chips under the bed. We weren’t there for very long so it was fine but I wouldn’t stay there again.

Usually, I associate DoubleTree with a certain standard of customer care. That was not present here. After a long morning of travel, I arrived at the hotel from the airport and needed to use the bathroom desperately. When I asked where the lobby bathroom was, the woman at the counter infromed me they do not have one.

The hotel was nice and clean. Rooms were comfortable and the staff were very nice. BUT there are no included extras. There is a parking ramp and you pay for parking. There’s a breakfast buffet that is $20. Nowhere is it clearly posted except online. We did pay for the buffet, what was offered was not worth the money at all, we just paid for the convenience of not having to get ready to go out to a restaurant. It is not a buffet by any means the only hot food options were prepackaged sandwiches you can warm in the microwave or waffles that are offered at every rinky dink hotel. It was all really confusing. While we were eating the buffet there was a couple that dished up plates and then got told they would be charged $20 each. They were not happy and walked out. There were numerous other people who were confused/disappointed by the whole breakfast set up coming in while we ate. While listening to the staff try to explain how breakfast worked (there was a serious language barrier) we found out that you can also get the food a la carte. Sigh. Had that been explained to begin with I wouldn’t have paid $20 for the buffet just to get a prepackaged microwave sandwich and some fruit. I would’ve stuck with just the sandwich. So all in all a nice comfortable place to stay, just steer clear of the “breakfast buffet” trap.