Le Monastère de Saint Mont Hôtel & Spa

I have been wanting to stay at this hotel for so long. It is stunning and has amazing views of the French countryside and vineyards. I have been in the area for many years and have met so many fabulous people and eaten at some fantastic restaurants. I took the opportunity to book a stay here for myself and my wedding party the night before my wedding and my rose tinted glasses soon came off. I had booked a table for us all the night before and there were 14 of us in total. We were told what we were eating and weren’t even given the menu in the hotel, this had been booked in advanced so I found the hotel were very unorganised. Two of my party were also pregnant and were served raw fish which is unsafe. The hotel also provided us with this fish the following morning at breakfast where again we were given no information or menu. Just given whatever had been decided for us. Whilst getting ready for my wedding we were continually interrupted with complaints about the noise and the fact we had food in our rooms. The response from Jean-Paul Tossens on the below reviews is true, we did have McDonald’s in the rooms but at no point were our needs met or handled professionally, we also had no other option and were hungry. We were told we had to bin the food as if we got sick, they would have to clean it up. Quite a silly response. At this point I’d like to add that we’re a group of 30 something professional adults not teenagers. My friends checked out early as they were made to feel so unwelcome by the staff at the hotel and we have been sent a bill for 3 early check-ins which isn’t the case. When we arrived we weren’t able to check in early and had to wait until it was convenient for the staff to check us in. There is one waiter in the hotel, a young guy who was extremely helpful and kind, but this is the only positive I have. I am saddened to have to write such a review but the service was poor and unacceptable. The chef/owner was rude and aggressive and his ego was far bigger than his ability to cook. A huge shame in my opinion. I will never return and do not recommend.

Absolutley awful experience avoid at all costs. We went this hotel as part of a wedding party and have never experienced such rudeness from the staff . Not only this but when we arrived the pictures were certainly deceiving, especially the pool which they could take much better care of. The staff were abusive, especially the male in the kitchen, who if you wanted options to eat was angry and offensive - we asked for a cheese omelette and he said we have it with bacon in it or not at all. He made a point of looking up and down and making us feel terribly uncomfortable. We ended up leaving early because the place was just awful - I really would not reccomend this hostile and frosty hotel unless you like to be treated like dirt on a shoe.