컨트리 인 & 스위트 바이 래디슨 세인트 클라우드 이스트 MN

Kind of a sketchy area. Bathroom counter was FULL of black hairs. Bathroom wasn’t very clean, bathroom floor was wet and black hairs everywhere. Didn’t feel very comfortable in the room after seeing that.

Poor customer service Just a bad stay. Got to our room, the door was already open, looked like someone had sat on the bed already, the heat was on in the middle of August with dirt, debris and dust bunnies all over the floor in front of heater. We asked to switch rooms because that is a little uncomfortable and eery. All we got at the front desk was excuses and reasons why these things happened. We didnt get any empathy or an apology until I asked if we were going to get one. He said he is not supposed to change reservations but will under these circumstances. I mean I didnt need to know anything of what he said quite frankly. Just "I'm so sorry about that, would you like another room?" would've worked just fine. He literally said "housekeeper always leaves rooms open, she's famous for it and he needs to talk to his manager. Also maintenance was in there fixing the air conditioner, so he must've left it on heat and thats why the debris is on the floor. Also the maintenance guy probably was the one who sat on the bed." So I didnt need excuses or justified reasons. Just apologize and move me. Yeah, we wont be staying anywhere near there again.

Shower stuck The staff was great. Friendly and helpful. I didn't find out until 930 pm that the shower was broken. I couldn't turn it on no matter what I did. The bed was comfortable and the room large and spacious.

No more biscuits and gravy No more biscuits and gravy for breakfast. Stayed here many times and always get the biscuits and gravy one of the days.

The grounds and flowers were beautiful. The beds and pillows were comfortable. The variety of breakfast foods was very good. The property was very well maintained.

I rarely leave negative reviews, but I feel others should be aware before booking here. From the moment we arrived, the experience was underwhelming. The hotel had an unpleasant, musty odor that hit us as soon as we walked in. Our room felt damp and was clearly not cleaned thoroughly—definitely not what you’d expect for the rate they charge. The entire building appears stuck in the early ’90s, with no visible updates. Most of the “repairs” and upgrades seemed like quick, low-cost landlord specials. Customer service was also a major issue. The front desk employee was on the phone when we arrived and didn’t so much as offer a glance or simple greeting to acknowledge us. He was speaking rudely and passive-aggressively to whoever was on the line, and unfortunately, that same attitude carried over when it was our turn. I was given a condescending lecture about having “too many kids” for the room—even though I only had three young children under the age of 9. He said he’d “let it slide this time” and made it clear I was “lucky” he didn’t cancel my reservation on the spot. It felt unprofessional and borderline hostile. For what they charge, the level of hospitality, cleanliness, and comfort falls far below expectations. This place is in serious need of renovation, better housekeeping, and above all, basic customer service training. I won’t be staying here again and wouldn’t recommend it to others.