I gave 5 stars for all categories except one; Staff and Services. I gave it 2 stars because the front desk personnel was not particularly kind. Her attitude felt hostile.
All the other staff members were great. The waitress and waiters were kind and welcoming. The food was great. The room amazing. The place met all my expectations and more. But I guess it can't all be perfect.
I'm Jamaican born, and a US citizen. I moved back to Jamaica for over 3yrs now. I took my wife to the Terra Nova Hotel to celebrate our Anniversary. I never expected to feel less than anyone else we visit here.
It started out with pleasant Hello from us and that we would like to check in. She asked if we had a reservation, we did. We gave our names, IDs, payment info. All that interaction felt we were at the wrong place.
I gave my AMEX card, my US ID and that's when her energy changed. It sucks that this is how things are. I didn't expect it so close to home. And believe me when I say that I've experienced this on many occasions.
Anyway, don't let this one bad apple stop you. You'll have a great time here. I would still stay here again. If it's the same receptionist, I just have to understand that this is how things are.
번역