더블트리 바이 힐튼 사크라멘토(DoubleTree by Hilton Sacramento)

Perfect location, accommodation and price. Close to arden mall, restaurants and where we needed to go, very convenient😍

裝修升級後非常好

Do not recommend. Horrible front desk. - Location had a gas leak Causing them to shut off all hot water to the building. No notification went out to those that already had a room. Only reason anyone found out is because I was finally able to check into my room and they were notifying new check ins, but not those that had already been checked in. It blows my mind that they didn’t even let anyone know there was a gas leak. Maybe it was a really small leak, but I would still like to be notified so I could get out of the building additionally upon finding options to stay in the hotel for discounted rates since we didn’t have any hot water or we could cancel. Upon canceling the attendant at the desk actually had the nerve to say she gave a complimentary wave of the cancellation fee! Like seriously you want me to thank you for Not charging me a cancellation fee when your hotel has a gas leak and no hot water??!! - This caused us and several others to have to relocate to another Hilton down the street. - They did not assist in this transition process at all and said we would have to call them and find out if they had rooms, but there was nothing they could do. - Check in process is a nightmare, can’t check in until 4PM, I tried to check in three separate times before the gas leak all of these times I saw other people checking into their rooms, but for some reason, my room wasn’t ready. It appears that they assign rooms in advance instead of giving you the first available room, very frustrating to continually check back and watch others be able to check in with ease. - Do not recommend this location at all, attendant at front desk Did not seem to be concerned at all in regard to the check in process, nor did she take the time to explain that the rooms were reassigned. Granted, I don’t know that they are preassigned. I’m just assuming that this is the case since she literally would tell me to my face over and over that my room is not ready. It’ll be ready whenever housekeeping gets to it and then check in the next person behind me. - stayed at the Hilton Arden down the street. Much better location and friendly staff! Plus this location has a restaurant open all day rather than just breakfast.

I'm sorry i didn't read the previous reviews before booking here. It's apparent by the MANY recent poor reviews that the hotel doesn't get it, as mine is not an isolated experience. The staff portray privileged millennial syndrome that is all too common today. I had a maintenance issue with the room, and asked to be changed before unloading my car. The front desk lady was insistent on having maintenance fix the issue before putting me in a different room. Having been traveling for hours, I was tired and didn't want to wait around in the lobby for them to get their act together. But their 'policy' dictates they try to resolve the problem before moving a guest to a different room. Further, the front desk lady got on the walky-talky whining about me being a problem customer, while I was sitting in the lobby listening. I actually heard of 2 other customers complaining about issues while I was sitting in the lobby. Problems seem to be epidemic at this place. The problems here have nothing to do with the current renovations (although I wish I was warned that it's under construction). There's serious management issues that are readily apparent the minute you walk into the lobby. BTW, the digital checkin doesn't work either. If they could fix that problem, maybe they could help themselves by not having customers interface with the staff.

The recent reviews are so concerning I was extremely hesitant to stay here, but my four night stay was fine. Hotel is about 80% renovated, lobby, restaurant, bar all new and room seemed recently renovated. Power was out at check in on Jan 22, and I was disappointed with the way it was handled once the power came back on (at arrival you wrote your name and phone number down on a list implying you’d be called when it was your turn, but once check in resumed, it was crowded chaos, and while I understand they were stressed, the desk staff were rude and despite saying the words “sorry” their attitude was annoyed and unapologetic). Also experienced thermostat issues in the room, third floor was too hot despite the thermostat set to 60, so factor that in to your choice of floors if given an option. Pool and spa were clean. The neighborhood is rough, even when the remodel is done, the homeless problem is not something they can fix. I travel to Sacramento regularly for work and I’ve stayed at 15+ different hotels in the area. Despite the many options, there isn’t really a “high end” experience anywhere, even the Kimpton has homeless issues, and parking costs downtown are absurd. Parking at this hotel at $10 per night is actually reasonable, you can’t leave valuables visible when parked anywhere in Sac. Freeway access is a plus, and the slider did a good job filtering the noise, in my room it was actually rather peaceful. Heard neighbors a bit but nothing unreasonable. Slow closers on the doors so they don’t slam would be a nice addition though. The room was clean, I suspiciously yanked all the sheets and covers apart, fresh and clean. I noted no “musty” smell anywhere and I’m pretty sensitive to smells. Four star experience overall; I’m pretty picky yet this was my second stay and I will definitely stay here again. Now that renovations are almost complete, I expect the bad reviews will improve with time, give it a chance.

When you arrive at this hotel, you will first notice the homeless, trash, dilapidated RVs sitting across the road, etc. The "police bait car in parking lot" sign was also a nice touch. The building is very dated on the exterior. Inside has had a recent makeover, but has a funky, musty smell. Our room was filthy. Floors in our room hadn't been vacuumed in a long time. I don't think I've ever seen that much debris on a hotel floor. Dried chunks of food, an earring back, clumps of what looked like spit wads of paper, pieces of grass, etc. were on the carpet. Hairs and debris all over the hard floors. You could tell counters hadn't been wiped down, as a sticky ring of what appeared to be coffee was on the counter. Went to open fridge and a piece of dried shredded cheese stuck to my hand. Body wash, conditioner, and lotion were all completely empty. My husband actually asked the housekeeper to borrow the vacuum from her and I vacuumed our carpet and wiped down the counters myself. Woke to loud screaming/arguing in the parking lot in the middle of the night that sounded like someone was being harmed. In general, not a very safe feeling area. I would have never picked to stay in this location on my own, but was required to for an event.

I’m extremely dissatisfied with my experience at the DoubleTree. I arrived at my room at approximately 5pm and immediately lowered the thermostat temperature to cool the hot room, then went to dinner. Returned at approximately 8:30pm and my room was still hot and humid. I went to the front desk to report the malfunctioning ac unit and I asked for a bottle water to help bear the heat. One employee reached for the water but was stopped by another employee who told me my Hilton status was too low for complimentary bottle water, but I could go buy some from the restaurant. When maintenance arrived at my room his heat gun measured the air blowing from the vent at 84 degrees. He repaired the wall unit and cool air began to flow. He said he would tell the front desk that if it malfunctions again to move me to a different room. At 2am I woke up to a hot and humid room. The ac unit was blowing hot air again. I called the front desk and spoke with Swasti A. to report the malfunctioning unit so I could be moved to a new room and she said there was no note from maintenance. She said she could not move me to a new room, but I could try opening my window and maintenance would be back onsite at 6am. She never once apologized for the inconvenience. I could not sleep in the hot room so I stayed awake until 6am then called back the front desk requesting maintenance. Eddie from maintenance arrived soon after and apologized repeatedly. He attempted a repair but per his heat gun the air was not cooling quickly and he suspected it would malfunction again. He said he would try to find me a new room and returned in minutes to take me to the new room. I was exhausted from my sleepless night but gladly moved my belongings to the new room for my second nights stay. Eddie showed empathy and exhibited excellent customer service. Unfortunately the front desk and Swasti showed no empathy and never apologized. I left the DoubleTree feeling very unappreciated.

-There was trash outside of the rear entrance of Folsom wing, like a homeless person lived there. -The wing rear entrance door needed to be forced shut to lock. There were serval shoe prints on the outside of the door where people kicking it to close and lock. -There was trash in the parking lot that had been there for days judging by a package of tilapia that had been run over several times and was infested with maggots. -The cable TV in my room did not work. -I asked the front desk for breakfast vouchers because the TV did not work. They said yes, but when I went to get the vouchers in the morning the front desk said no and that there was no manager on duty.

We stayed at the DoubleTree Hilton for a conference. My room was large and remarkably quiet despite being near a road. Everything was new and very clean. the bed was extremely comfortable. I had a view of the parking lot and a little road, which was screened somewhat by large, mature trees. The hotel is still being renovated. This means that there are still some areas where the floor has butcher paper taped on it, or there are amenities missing (like a lobby store???), or rows of chairs covered with plastic wrap, or areas of the parking lot where they don't seem to have installed new plantings. There was not any construction noise that I could hear. The fitness center seemed tiny for the number of rooms, and the layout is really confusing--it is like some complicated airport with multiple linking terminals. The pool looked nice but I did not have time to use it. Overall it was a pleasant stay and the staff were quite nice.